At a Glance
- Tasks: Lead and inspire a team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a vibrant and supportive workplace.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Perfect for those looking to grow in the hospitality industry.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Passion for food and experience in team leadership.
The predicted salary is between 25000 - 30000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.
Shift Leader in Weybridge employer: K&Z Holdings
Pret A Manger is an exceptional employer that fosters a vibrant and inclusive work culture, where teamwork and collaboration are at the heart of everything we do. As a Team Member, you'll enjoy opportunities for personal growth through comprehensive training and development, all while working in a fast-paced environment that prioritises customer satisfaction and quality food production. With a commitment to employee well-being and a supportive atmosphere, Pret A Manger is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Weybridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with your own. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your passion for food and service! Talk about your love for delicious food and how you can contribute to maintaining Pret's high standards. This enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Pret team. Let's get you that Shift Leader role!
We think you need these skills to ace Shift Leader in Weybridge
Some tips for your application 🫡
Show Your Leadership Skills:When applying for the Shift Leader role, make sure to highlight any experience you have in coaching or leading a team. We want to see how you've supported others in reaching their potential, so share specific examples!
Emphasise Customer Service:Pret is all about amazing service, so don’t forget to mention your customer service experience. Tell us how you've gone above and beyond to ensure customers leave happy – we love hearing those stories!
Be Detail-Oriented:Since this role involves food safety and quality, it’s crucial to show that you pay attention to detail. Mention any relevant experience with health and safety standards or quality control processes to demonstrate your commitment.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at K&Z Holdings
✨Know the Pret Principles
Familiarise yourself with Pret's core values and principles, especially the 6 Key Points of Service and the 11-Step Production Process. Being able to discuss how you embody these principles in your previous roles will show that you're a great fit for the Shift Leader position.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or supported team members in the past. Highlight specific instances where your feedback led to improved performance or morale, as this aligns perfectly with the role's focus on team development.
✨Demonstrate Your Hands-On Approach
Be ready to discuss times when you've taken a hands-on approach in your previous jobs. Whether it’s stepping in during busy periods or leading by example, showing that you can balance leadership with practical involvement will resonate well with the interviewers.
✨Understand Profitability and Sales Strategies
Brush up on basic sales and profitability concepts, particularly how they relate to food service. Be prepared to talk about how you've maximised sales or improved efficiency in past roles, as this is crucial for the Shift Leader position at Pret.
