Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and delicious food preparation.
- Company: Join the vibrant Pret A Manger family with a focus on teamwork and customer joy.
- Benefits: Earn £13.60 per hour plus bonuses, enjoy free food on shift, and 50% off when off duty.
- Other info: Flexible shifts and opportunities for growth in a fun, fast-paced environment.
- Why this job: Be a key player in creating memorable customer experiences while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for great customer service.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience managing people? Are you available to work every day? If yes, this opportunity might be for you! We are looking for a multitasking team leader who can prepare food and provide brilliant customer service. Of course, we will train you!
£13.60 ph + £1.25 additional bonus after finishing the probation period (terms and conditions apply). Free food and drinks on your shift, 50% discount in Pret a Manger off shift.
THE RIGHT PRET PEOPLE- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering regular feedback and praise.
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles, putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escalate any quality issues.
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Shift Leader in Milton Keynes employer: K&Z Holdings
Contact Detail:
K&Z Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's social media and website. This will help you understand their values and how you can fit in as a Shift Leader.
✨Tip Number 2
Practice your people management skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. This will show that you're ready to support and coach your future team.
✨Tip Number 3
Be hands-on during your interview! If they ask about multitasking or food preparation, share specific instances where you've juggled multiple tasks effectively. Show them you can lead by example!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Pret family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader in Milton Keynes
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any experience you have in managing people. We want to see how you've led teams before, so share specific examples that showcase your leadership skills!
Be Yourself: Let your personality shine through in your application! We’re looking for someone who can bring joy and energy to the team, so don’t be afraid to show us who you are.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention how your skills align with our values and the specific responsibilities of the Shift Leader role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at K&Z Holdings
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Leader at Pret A Manger entails. Familiarise yourself with their key principles, like the 6 Key Points of Service and the 11-Step Production Process. This will show that you're genuinely interested and ready to lead the team effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience managing people. Think of specific examples where you've coached a team or handled a challenging situation. Highlight how you empower others and lead by example, as these are crucial traits for the role.
✨Demonstrate Your Customer Service Passion
Since this role involves delivering brilliant customer service, be ready to share stories that illustrate your commitment to customer satisfaction. Talk about how you’ve gone above and beyond to ensure customers have a great experience, aligning with Pret's values of kindness and honesty.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training pathways or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.