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- Tasks: Be the friendly face that welcomes guests and ensures a smooth experience.
- Company: Join KFC, the home of finger-lickin' good chicken since 1939.
- Benefits: Earn up to £12.71, enjoy free food on shift, and a 25% staff discount.
- Other info: KFC values diversity and encourages everyone to be their authentic selves.
- Why this job: Kickstart your leadership career in a fun, supportive environment.
- Qualifications: Great communication skills and tech-savvy for digital ordering.
The predicted salary is between 12 - 12 £ per hour.
KFC Brighton Marina is a new restaurant opening Summer 2026 - training ahead of opening will take place at KFC Brighton (Western Road) and KFC Newhaven.
WELCOME TO KFC. HOME OF THE REAL ONES. We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones we’re in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us.
Sounds good? Great. Here’s more about the job.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
KEEPING IT REAL
We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective. See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.
WHAT'S IN IT FOR YOU:
- We offer benefits that make your life that little bit easier, because we know the juggle is real.
- Pay rate: Up to £12.71
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift.
- 25% staff discount.
KFC FOR EVERYONE
Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
READY?
We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried, you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
KFC Team Member (Guest Experience Lead) in Brighton employer: K&Z Holdings
Contact Detail:
K&Z Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KFC Team Member (Guest Experience Lead) in Brighton
✨Tip Number 1
Get to know KFC inside out! Familiarise yourself with the menu and the brand's values. When you walk into that interview, show them you’re not just another candidate — you’re a fan of the chicken and the community!
✨Tip Number 2
Practice your communication skills. You’ll need to be friendly and clear when interacting with guests. Try role-playing with friends or family to get comfortable with answering questions and handling complaints like a pro.
✨Tip Number 3
Show off your tech-savviness! Brush up on how digital ordering works and be ready to demonstrate it. If you can make the tech feel easy for guests, you’ll definitely stand out as a candidate who can keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace KFC Team Member (Guest Experience Lead) in Brighton
Some tips for your application 🫡
Be Yourself: At StudySmarter, we believe in authenticity. When writing your application, let your personality shine through! Share your unique experiences and what makes you, well, you!
Know the Role: Make sure to read the job description carefully. Highlight how your skills and experiences align with the responsibilities of a KFC Team Member. We want to see that you understand what it means to create a great guest experience!
Keep It Clear and Friendly: Use clear and friendly language in your application. Just like you would greet a guest at KFC, your written communication should be warm and inviting. Show us your great communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at K&Z Holdings
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with KFC's menu and any current promotions. This will not only show your enthusiasm for the role but also help you answer questions confidently and demonstrate your ability to assist guests effectively.
✨Show Off Your Communication Skills
Practice clear and friendly communication. During the interview, be sure to engage with your interviewer as if they were a guest. Use positive body language, maintain eye contact, and smile to convey your genuine interest in providing great service.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully handled a difficult situation or complaint. Be ready to share these stories during the interview to showcase your ability to think on your feet and resolve issues calmly.
✨Embrace Your Tech Savvy Side
Since the role involves helping guests with digital orders, brush up on your tech skills. Be prepared to discuss your experience with technology and how you can make it easy for customers to use kiosks or apps without feeling overwhelmed.