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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a vibrant and supportive workplace.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Perfect for those looking to grow in a dynamic, customer-focused setting.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Experience in team leadership and a passion for great service.
The predicted salary is between 30000 - 35000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.
Shift Leader - Full Time in Bournemouth employer: K&Z Holdings
Contact Detail:
K&Z Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Full Time in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your responses! Think about how you can demonstrate your leadership skills and experience in coaching others. Use examples from your past roles to show how you’ve empowered teams and delivered amazing service.
✨Tip Number 3
Be hands-on! During your interview, don’t shy away from discussing times when you’ve rolled up your sleeves and got stuck in. Pret values a leader who leads by example, so share those stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Pret family. Let’s get you that Shift Leader role!
We think you need these skills to ace Shift Leader - Full Time in Bournemouth
Some tips for your application 🫡
Show Your Passion for Pret: When you're writing your application, let your love for food and service shine through! We want to see how excited you are about being part of the Pret family and how you can contribute to our amazing team.
Tailor Your Experience: Make sure to highlight any relevant experience you have that matches the Shift Leader role. Whether it's coaching a team or ensuring top-notch service, we want to know how your skills align with what we do at Pret.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your potential as a leader right away!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and get you in the running for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at K&Z Holdings
✨Know the Pret Values
Before your interview, make sure you understand the core values of Pret A Manger, especially the 3Bs: Be Kind, Be Honest, Be Generous. Reflect on how you can embody these values in your role as a Shift Leader and be ready to share examples from your past experiences.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to support and coach your team. Prepare to discuss your leadership style and provide specific examples of how you've successfully led a team in the past. Think about times when you assigned duties based on individual strengths or provided constructive feedback.
✨Familiarise Yourself with Service Principles
Get to grips with the Speed of Service principles and the 6 Key Points of Service. Be prepared to explain how you would ensure your team consistently follows these guidelines and how you would handle any challenges that arise during busy periods.
✨Show Your Passion for Quality
Pret A Manger prides itself on delicious food and drink. Be ready to discuss your understanding of food safety and quality standards. Share your thoughts on how you would maintain high standards in food production and customer service, ensuring that every product meets Pret's expectations.