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For Companies At a Glance
- Tasks: Join a vibrant team to create delicious food and deliver amazing customer service.
- Company: Pret A Manger, a beloved brand known for fresh food and great vibes.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a fun environment.
- Why this job: Be part of a dynamic team that values your input and creativity.
- Qualifications: No experience needed, just a passion for teamwork and customer service.
- Other info: Perfect for students looking for a friendly workplace with career advancement.
Pret A Manger – Team Member
A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery.
They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.
Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
TM/TM* Key responsibilities
Right Pret People: Team Work
- To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across team.
- To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
- To have a good knowledge of Pret standards in all areas of the shop.
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
- TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.
Amazing Service: 6 Key Points of Service
- To always follow the 6 Key Points of Service.
- To serve customers efficiently, politely and quickly in an engaging manner.
- To take the time to respond to customers’ needs delivering outstanding and amazing service.
- To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
- To bust queues through speed of service and calling to customers.
- To wear a clean and immaculate uniform at all times whilst on shift.
- To ensure products are presented in bags or on trays according to Pret standards.
- TM Star: To consistently have high performance in till speed and accuracy.
Delicious Food & Drink: 6 Key Points of Production
- To create delicious food according to Pret standards in an efficient, safe environment.
- To always follow the 6 Key Point of Production.
- To ensure stock is rotated and used according to standard.
Well Loved Shop: Cleanliness and Health & Safety
- To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
- To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
- To inform the shop management team of any safety concerns immediately.
- I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
- I immediately tell my Manager when I believe standards or processes are not being met.
Shop Profitability: Productivity
- To complete and pass all TM and TM* training in a timely manner
- To adhere to financial standards on tills.
- TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality
Team Member employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the Pret vibe! Spend some time in a shop, chat with the team, and soak up the atmosphere. This will help you understand what it means to be part of the Pret family and show your genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on the 6 Key Points of Service. Being able to demonstrate your ability to engage and wow customers will set you apart from the crowd.
✨Tip Number 3
Show off your teamwork skills! Think of examples where you've worked well in a team, especially in fast-paced environments. Pret values collaboration, so make sure you highlight your ability to balance workloads and support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to tailor your application to reflect your understanding of Pret standards and your enthusiasm for the role. We want to see your passion shine through!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Team Spirit: When writing your application, make sure to highlight your teamwork skills. We love candidates who can work well with others and balance workloads, so share any experiences where you’ve collaborated effectively in a team setting.
Customer Service is Key: Since amazing service is at the heart of what we do, don’t forget to mention your customer service experience. We want to see how you’ve engaged with customers and delivered outstanding service in previous roles.
Know Your Stuff: Familiarise yourself with Pret’s standards and values before applying. In your application, show us that you understand the importance of quality food and cleanliness, and how you can contribute to maintaining these standards.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your personality and passion for the role right from the start!
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know Your Pret Standards
Before the interview, make sure you’re familiar with Pret's key points of service and production. Understanding their standards will not only show your enthusiasm for the role but also help you answer questions more confidently.
✨Showcase Teamwork Skills
Since teamwork is crucial at Pret, think of examples from your past experiences where you worked effectively in a team. Be ready to discuss how you balanced workloads and supported your colleagues, as this will demonstrate your ability to fit into their culture.
✨Practice Customer Engagement
Prepare to discuss how you would engage with customers and provide amazing service. Think about how you can 'wow' customers and be ready to role-play scenarios during the interview to showcase your customer service skills.
✨Emphasise Cleanliness and Safety
Make sure to highlight your understanding of health and safety standards. Be prepared to talk about why cleanliness is important in a food environment and how you would ensure these standards are met while working.