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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a fun, fast-paced environment where your leadership makes a real difference.
- Qualifications: Experience in team leadership and a passion for great customer service.
- Other info: Perfect for those looking to grow their career in a supportive and energetic setting.
The predicted salary is between 28800 - 43200 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and elevate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Shift Leader - Full Time employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Full Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with yours. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your passion for food and service! Talk about your love for quality food and customer satisfaction. This will resonate well with Pret's focus on delicious offerings and amazing service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Pret team.
We think you need these skills to ace Shift Leader - Full Time
Some tips for your application 🫡
Show Your Passion for Pret: When writing your application, let your love for food and service shine through! We want to see how you connect with our values and how you can contribute to the amazing experience we offer at Pret.
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the Shift Leader role. Whether it's coaching a team or ensuring top-notch service, we want to know how your skills match what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your potential as a leader right away!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Pret. We can’t wait to hear from you!
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know the Pret Principles
Familiarise yourself with Pret's core values and principles, especially the 6 Key Points of Service and the 11-Step Production Process. Being able to discuss how you can embody these principles in your role as a Shift Leader will show that you're aligned with their mission.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or supported a team in the past. Highlight specific instances where your feedback led to improved performance or morale, as this is crucial for the role.
✨Demonstrate Your Hands-On Approach
Be ready to discuss times when you've taken a hands-on approach in previous roles. Pret values leaders who lead by example, so share stories that illustrate your willingness to jump in and support your team when needed.
✨Understand Profitability and Efficiency
Brush up on basic financial concepts related to sales and labour efficiency. Be prepared to talk about how you would maximise profitability through effective forecasting and stock control, as this is key to the role.