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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a fun environment where you can make a real impact every day.
- Qualifications: Passion for customer service and experience in team leadership preferred.
- Other info: Great career progression opportunities in a supportive and energetic setting.
The predicted salary is between 24000 - 36000 £ per year.
Pret A Manger – Shift Leader
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands‑on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Pointsof Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and elevate any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
This role is only open to applicants within the UK or who already hold the right to work in the UK – we are not able to sponsor VISA\’s at this time.
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Shift Leader employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's social media and website. This will help you understand their values and how you can fit in as a Shift Leader.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to show how you embody the qualities they’re looking for.
✨Tip Number 3
Be hands-on! Show that you're not afraid to roll up your sleeves and get involved. Pret values leaders who lead by example, so be prepared to discuss how you would engage with your team on the shop floor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pret family and ready to contribute to their amazing service.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Passion for Pret: When writing your application, let your love for food and service shine through! We want to see how you connect with our values and how you can contribute to the amazing experience we offer at Pret.
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the Shift Leader role. Whether it's coaching a team or ensuring top-notch service, we want to know how your skills match what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you're a great fit for the team!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Pret. We can't wait to hear from you!
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know the Pret Principles
Familiarise yourself with Pret A Manger's core values and service principles. Understand the 6 Key Points of Service and the 11-Step Production Process, as these will likely come up in your interview. Showing that you align with their ethos will impress the interviewers.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to showcase your ability to coach and support a team. Prepare examples from your past experiences where you've successfully led a team, assigned duties based on individual strengths, or provided constructive feedback. This will highlight your leadership capabilities.
✨Emphasise Customer Focus
Pret is all about delivering amazing service and delicious food. Be ready to discuss how you prioritise customer needs and ensure quality. Share specific instances where you went above and beyond for customers, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about situations where you had to take corrective action or maintain safety standards. Practising these responses will help you feel more confident during the interview.
