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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: Leadership skills and a passion for great customer service are essential.
- Other info: Perfect for those looking to grow in a fast-paced, supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Pret A Manger – Shift Leader
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands-on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Pointsof Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers\’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team\’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers\’ eyes
- To demonstrate due diligence and report and escalate any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret\’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
This role is only open to applicants within the UK or who already hold the right to work in the UK – we are not able to sponsor VISA\’s at this time.
Shift Leader employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with your own. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your passion for food and service! Talk about your love for delicious food and how you can contribute to maintaining high standards at Pret. This enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Pret team.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams. We want to see how you've supported and coached others to reach their potential, just like the role requires!
Emphasise Customer Service: Pret is all about amazing service, so don’t forget to mention any customer service experience you have. Share examples of how you've empowered your team to deliver great service and engage with customers.
Be Detail-Oriented: Since this role involves ensuring food safety and quality, it’s important to showcase your attention to detail. Talk about how you've followed processes and standards in previous roles to maintain high quality.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and get to know you better. Don’t miss out on the chance to join our team!
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know the Pret Values
Before your interview, make sure you understand the core values of Pret A Manger. They focus on kindness, honesty, and generosity. Be ready to share examples of how you've embodied these values in your previous roles, especially in team settings.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to show that you can support and coach a team effectively. Prepare specific examples of how you've led a team in the past, focusing on how you assigned duties based on individual strengths and provided constructive feedback.
✨Familiarise Yourself with Food Safety Standards
Since food safety is crucial at Pret, brush up on relevant health and safety regulations. Be prepared to discuss how you've ensured compliance in previous roles and how you would maintain high standards in this position.
✨Engage with the Speed of Service Principles
Understand the importance of speed and efficiency in service. Think of times when you've improved service delivery or trained others to do so. Highlight your ability to empower your team to deliver exceptional customer experiences.