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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: Previous experience in a fast-paced environment and strong leadership skills.
- Other info: Great chance to develop your career in a supportive and fun workplace.
The predicted salary is between 24000 - 36000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands‑on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Pointsof Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11‑Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL‑LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and escalate any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
This role is only open to applicants within the UK or who already hold the right to work in the UK – we are not able to sponsor VISA\’s at this time.
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Shift Leader employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with your own. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your passion for food and service! Talk about your love for delicious food and how you can contribute to maintaining high standards at Pret. This enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Pret team and ready to lead by example.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Passion for Pret: When you're writing your application, let your love for Pret shine through! Talk about why you want to be a Shift Leader and how you can support the team in delivering amazing service and delicious food.
Tailor Your Experience: Make sure to highlight any relevant experience you have that matches the job description. Whether it's coaching a team or ensuring food safety, we want to see how your skills align with what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to becoming a part of the Pret family.
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know the Pret Values
Before your interview, make sure you understand Pret's core values: Be Kind, Be Honest, and Be Generous. Think of examples from your past experiences that demonstrate how you've embodied these values, as they'll be looking for someone who can lead by example.
✨Showcase Your Coaching Skills
As a Shift Leader, you'll be expected to support and coach your team. Prepare to discuss specific instances where you've successfully trained or mentored others. Highlight your approach to giving feedback and how you empower team members to reach their potential.
✨Familiarise Yourself with Service Principles
Get to grips with the Speed of Service principles and the 6 Key Points of Service. Be ready to explain how you would ensure your team consistently follows these guidelines. This shows you're proactive about maintaining high standards in customer service.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've had to take corrective action in a fast-paced environment. Whether it's addressing a quality issue or ensuring safety standards are met, being able to articulate your problem-solving process will impress the interviewers.
