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- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Perfect for students looking for weekend work with a vibrant team.
- Why this job: Be a key player in creating joyful customer experiences while developing your leadership skills.
- Qualifications: Passion for food, teamwork, and a commitment to excellent service.
The predicted salary is between 12 - 14 £ per hour.
Support and coach the team to ensure they reach their potential in both the shop and kitchen.
Support the training pathways to ensure training happens on time.
Lead by example and be hands-on when required.
Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
Lead the Speed of Service principles to ensure the team consistently follows the 6 Key Points of Service.
Follow the MBWA principles.
Empower the team to deliver engaging Joy of Pret activities.
Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
Ensure the Coffee Calling System is followed efficiently.
Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
Ensure How to Cards are used and followed consistently to deliver Pret standards.
Ensure Line Checks are carried out successfully and any improvement needs actioned.
Ensure no Made to Sell (MTS) rejects are on display in our Langars.
Continually develop the team’s knowledge about the quality of our food and coffee.
Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
Ensure that all safety checks are correctly monitored and recorded.
Take corrective action immediately on issues that affect customers, the team or sales.
Ensure the shop is clean, safe and the equipment is always well maintained.
Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
Carry out ordering accurately and in line with the business needs.
Lead, monitor and follow up on Mystery Shopper requirements.
Ensure good stock control by following the 7 Steps of Unaccounted.
Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
Support the execution of successful food launches.
Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Shift Leader- Part Time (Weekend Availability) in Milton Keynes employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader- Part Time (Weekend Availability) in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with your own. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to demonstrate how you can lead by example and empower others.
✨Tip Number 3
Show off your customer service passion! Pret A Manger is all about amazing service, so be prepared to discuss how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering the best experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Pret team. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader- Part Time (Weekend Availability) in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Pret: When writing your application, let your love for food and customer service shine through! We want to see how you connect with our values and how you can bring that energy to the team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in leadership or food service. We’re looking for examples of how you've coached teams or delivered amazing service, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know the Pret Values
Before your interview, make sure you understand Pret A Manger's core values: Be Kind, Be Honest, and Be Generous. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial for a Shift Leader role.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in coaching and leading teams. Have specific examples ready where you successfully assigned duties based on team members' strengths or provided constructive feedback that improved performance.
✨Understand the Speed of Service Principles
Familiarise yourself with the 6 Key Points of Service and be ready to explain how you would implement them in a busy environment. This shows that you’re proactive and understand the importance of efficiency in customer service.
✨Demonstrate Your Commitment to Quality
Be prepared to talk about food safety and quality standards. Share any relevant experiences where you ensured compliance with health and safety regulations, as this is vital for maintaining Pret’s high standards.