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For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with their orders.
- Company: Join KFC, a legendary brand serving delicious chicken since 1939.
- Benefits: Earn up to £12.71, enjoy free food on shift, and get a 25% staff discount.
- Other info: We celebrate diversity and welcome everyone to apply!
- Why this job: Kickstart your leadership career while making guests feel valued and happy.
- Qualifications: Great communication skills and a knack for problem-solving.
The predicted salary is between 12 - 12 £ per hour.
KFC Brighton Marina is a new restaurant opening Summer 2026. Training ahead of opening will take place at KFC Brighton (Western Road) and KFC Newhaven. We sell the world’s best chicken. We’ve done it for a long time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
WHAT'S IN IT FOR YOU:
- Pay rate: Up to £12.71
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift.
- 25% staff discount.
KFC FOR EVERYONE
Our promise: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We invite applications from underrepresented groups in all industries. If you need additional support with the application process, or have a disability or condition that may affect your performance during the recruitment process, let us know. We’ll help you be the real you.
KFC Team Member (Guest Experience Lead) employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KFC Team Member (Guest Experience Lead)
✨Tip Number 1
Get to know KFC inside out! Familiarise yourself with the menu and the brand's history. When you walk into that interview, you want to show them you’re not just another candidate — you’re a fan of the finger lickin’ good chicken!
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face for guests, it’s crucial to come across as approachable and confident. Try role-playing with friends or family to nail down your responses and keep that smile ready.
✨Tip Number 3
Show off your tech skills! Brush up on how digital ordering works, and be prepared to demonstrate your knowledge. You want to make it easy for guests, so being tech-savvy will definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KFC team. Don’t forget to follow up if you don’t hear back — persistence pays off!
We think you need these skills to ace KFC Team Member (Guest Experience Lead)
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and enthusiasm for the role.
Know the Menu: Familiarise yourself with KFC's menu before applying. Mentioning your favourite items or any promotions in your application can show us that you're genuinely interested and ready to engage with our guests.
Highlight Your Skills: Make sure to showcase your communication skills and tech-savviness in your application. We’re looking for team members who can help guests navigate digital orders smoothly, so give us examples of how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re keen to join the KFC family!
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with KFC's menu and any current promotions. This will not only help you answer questions confidently but also show your enthusiasm for the role. Practice explaining menu items and how to customise orders, as this is key to being a Guest Experience Lead.
✨Show Off Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and warmly. Use friendly body language and maintain eye contact. Think of examples from past experiences where you’ve successfully interacted with customers or resolved issues, as this will highlight your suitability for the role.
✨Be Tech-Savvy
Since you'll be helping guests with digital orders, brush up on your tech skills before the interview. Familiarise yourself with common ordering apps and kiosks. You might even want to practice explaining how to use these tools to a friend, so you can convey your knowledge effortlessly during the interview.
✨Stay Calm Under Pressure
Prepare for situational questions that assess how you handle stress or unexpected challenges. Think of times when you’ve had to think on your feet and resolve a problem quickly. Showing that you can keep your cool and find solutions will impress the interviewers and align with the fast-paced environment at KFC.