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For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with their orders.
- Company: Join KFC, a legendary brand serving delicious chicken since 1939.
- Benefits: Earn up to £12.71, enjoy free food on shift, and get 25% staff discount.
- Other info: We celebrate diversity and welcome applications from everyone.
- Why this job: Kickstart your leadership career while making guests feel valued and happy.
- Qualifications: Great communication skills and a knack for solving problems quickly.
The predicted salary is between 12 - 12 £ per hour.
KFC Brighton Marina is a new restaurant opening Summer 2026. Training ahead of opening will take place at KFC Brighton (Western Road) and KFC Newhaven. We sell the world’s best chicken. We’ve done it for a long time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
WHAT'S IN IT FOR YOU:
- Pay rate: Up to £12.71
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift.
- 25% staff discount.
KFC FOR EVERYONE
Our promise: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We invite applications from underrepresented groups in all industries. If you need additional support with the application process, or have a disability or condition that may affect your performance during the recruitment process, let us know. We’ll help you be the real you.
KFC Team Member (Guest Experience Lead) in Fife employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KFC Team Member (Guest Experience Lead) in Fife
✨Tip Number 1
Get to know the KFC menu inside out before your interview. This way, you can show off your knowledge and impress the hiring team with your enthusiasm for the brand!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with greeting guests and handling questions. The more confident you are, the better you'll connect with the team and customers.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital ordering systems and think of ways to make it easier for guests. Being proactive about this will definitely catch the eye of the hiring managers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at KFC.
We think you need these skills to ace KFC Team Member (Guest Experience Lead) in Fife
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and enthusiasm for the role.
Know the Menu: Familiarise yourself with KFC's menu before applying. Mentioning your favourite items or any promotions in your application can show us that you're genuinely interested and ready to engage with our guests.
Highlight Your Skills: Make sure to showcase your communication skills and tech-savviness in your application. We’re looking for team members who can help guests navigate digital orders smoothly, so give us examples of how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with KFC's menu and any current promotions. This will not only help you answer questions confidently but also show your enthusiasm for the role. Practice explaining menu items and how to customise orders, as this is key to being a Guest Experience Lead.
✨Show Off Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and warmly. Use friendly body language and maintain eye contact. Think of examples from past experiences where you’ve successfully interacted with customers or resolved issues, as this will highlight your suitability for the role.
✨Be Tech-Savvy
Since you'll be helping guests with digital orders, brush up on your tech skills before the interview. Familiarise yourself with common ordering apps and kiosks. You might even want to practice explaining how to use these tools to a friend, so you can convey your knowledge effortlessly during the interview.
✨Stay Calm Under Pressure
KFC values quick thinking and problem-solving. Prepare for situational questions that assess how you handle stress or unexpected challenges. Think of specific instances where you’ve had to think on your feet and how you managed to resolve the situation effectively.