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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Leadership skills and a passion for great service are essential.
- Other info: Be part of a vibrant team in a fast-paced environment with plenty of career progression.
The predicted salary is between 28800 - 43200 £ per year.
Support and coach the team to ensure they reach their potential in both the shop and kitchen.
Support the training pathways to ensure training happens on time.
Lead by example and be hands-on when required.
Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
Lead the Speed of Service principles.
Ensure the team consistently follows the 6 Key Points of Service.
Follow the MBWA principles.
Empower the team to deliver engaging Joy of Pret activities.
Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
Ensure the Coffee Calling System is followed efficiently.
Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
Ensure How to Cards are used and followed consistently to deliver Pret standards.
Ensure Line Checks are carried out successfully and any improvement needs actioned.
Ensure no Made to Sell (MTS) rejects are on display in our Langars.
Continually develop the team’s knowledge about the quality of our food and coffee.
Ensure Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
Ensure that all safety checks are correctly monitored and recorded.
Take corrective action immediately on issues that affect customers, the team or sales.
Ensure the shop is clean, safe and the equipment is always well maintained.
Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
Carry out ordering accurately and in line with the business needs.
Lead, monitor and follow up on Mystery Shopper requirements.
Ensure good stock control by following the 7 Steps of Unaccounted.
Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
Support the execution of successful food launches.
Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Team Leader - Full Time in Bournemouth employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Full Time in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with your own. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your passion for food and service! Talk about your love for delicious food and how you can contribute to maintaining high standards at Pret. This enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Pret team.
We think you need these skills to ace Team Leader - Full Time in Bournemouth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for food and service.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience in coaching teams and delivering amazing service, as these are key for us at Pret!
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it’s leading a team or ensuring food safety, we want to know how you’ve made an impact.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with the Pret family!
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know the Pret Principles
Familiarise yourself with Pret's core values and principles, especially the 6 Key Points of Service and the 11-Step Production Process. Being able to discuss how you embody these principles in your previous roles will show that you're a great fit for the team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching style and how you empower others to reach their potential. This is crucial for a Team Leader role, so be ready to share specific instances where your leadership made a difference.
✨Demonstrate Your Customer Focus
Pret places a strong emphasis on customer satisfaction. Be prepared to discuss how you've ensured excellent service in previous positions. Share stories that illustrate your commitment to putting customers first and maintaining high standards of quality and safety.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about situations where you had to take corrective action or manage a crisis, and be ready to explain your thought process and outcomes.
