Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join a well-loved brand known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Leadership skills and a passion for delivering exceptional service.
- Other info: Thriving environment with plenty of chances to develop your career.
The predicted salary is between 28800 - 43200 £ per year.
TEAM SUPPORT
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers' needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team's knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers' eyes.
- Demonstrate due diligence and report and elevate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret's Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
Team Leader - Full Time in Bournemouth employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Full Time in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's values and how they align with your own. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your coaching skills! Think of examples where you've supported or trained others. Be ready to share these stories during your interview to demonstrate your leadership abilities.
✨Tip Number 3
Show off your service mindset! Prepare to discuss how you’ve delivered amazing service in the past. Highlight any experiences where you empowered a team or improved customer satisfaction.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics and how success is measured. This shows your interest and helps you gauge if it’s the right fit for you.
We think you need these skills to ace Team Leader - Full Time in Bournemouth
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams. We want to see how you've supported and coached others to reach their potential, just like we do at StudySmarter.
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate how you've followed principles like the 6 Key Points of Service or the 11-Step Production Process. This helps us understand how you can contribute to our amazing service and delicious food.
Emphasise Teamwork: We love a good team player! Make sure to mention how you've empowered your team and communicated effectively with them. Show us that you can lead by example and foster a positive work environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role and its responsibilities. Familiarise yourself with the key points of service and production processes mentioned in the job description. This will help you demonstrate your knowledge and show that you're ready to lead by example.
✨Showcase Your Coaching Skills
Be prepared to discuss your experience in coaching and supporting team members. Think of specific examples where you've helped others reach their potential or improved team performance. Highlight how you provide regular feedback and praise, as this aligns perfectly with the expectations for this role.
✨Emphasise Customer Focus
Since customer satisfaction is a priority, be ready to talk about how you've previously ensured high standards of service and food quality. Share any experiences where you’ve put customers' needs first and how you’ve maintained safety and cleanliness in a fast-paced environment.
✨Demonstrate Your Leadership Style
Think about your leadership approach and how it aligns with the principles of being kind, honest, and generous. Be ready to explain how you empower your team and encourage open communication. This will show that you can foster a positive work environment while driving sales and efficiency.
