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- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand with a focus on quality and customer care.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Perfect for those looking to grow in a fast-paced, supportive environment.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: Experience in leadership and a passion for great service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Support and coach the team to ensure they reach their potential in both the shop and kitchen.
Support the training pathways to ensure training happens on time.
Lead by example and be hands-on when required.
Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
Lead the Speed of Service principles to ensure the team consistently follows the 6 Key Points of Service.
Follow the MBWA principles.
Empower the team to deliver engaging Joy of Pret activities.
Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
Ensure the Coffee Calling System is followed efficiently.
Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
Ensure How to Cards are used and followed consistently to deliver Pret standards.
Ensure Line Checks are carried out successfully and any improvement needs actioned.
Ensure no Made to Sell (MTS) rejects are on display in our Langars.
Continually develop the team’s knowledge about the quality of our food and coffee.
Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
Ensure that all safety checks are correctly monitored and recorded.
Take corrective action immediately on issues that affect customers, the team or sales.
Ensure the shop is clean, safe and the equipment is always well maintained.
Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
Carry out ordering accurately and in line with the business needs.
Lead, monitor and follow up on Mystery Shopper requirements.
Ensure good stock control by following the 7 Steps of Unaccounted.
Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
Support the execution of successful food launches.
Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.
Shift Leader - Full Time in Bournemouth employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Full Time in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's social media and website. This will help you understand their values and how you can fit in as a Shift Leader.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to show you're the right fit for leading the team.
✨Tip Number 3
Show your passion for food and service! Talk about your love for quality food and customer service during your interview. This will resonate well with Pret's focus on delicious offerings and amazing service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pret family and ready to lead the team!
We think you need these skills to ace Shift Leader - Full Time in Bournemouth
Some tips for your application 🫡
Show Your Passion for Pret: When writing your application, let your love for food and service shine through! We want to see how you connect with our values and how you can contribute to the Pret experience.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Shift Leader role. We’re looking for examples of leadership, coaching, and delivering amazing service, so don’t hold back!
Be Specific in Your Examples: Use specific examples to demonstrate your skills and achievements. Whether it’s leading a team or ensuring food quality, we want to hear about your successes and how you made a difference.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you one step closer to joining the Pret family.
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Know the Pret Principles
Familiarise yourself with Pret's core values and service principles. Understand the 6 Key Points of Service and the 11-Step Production Process, as these will likely come up in your interview. Being able to discuss how you can embody these principles will show that you're a great fit for the team.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to coach and support a team. Prepare examples from your past experiences where you've successfully led a team, assigned duties based on individual strengths, or provided constructive feedback. This will highlight your capability to empower others.
✨Emphasise Customer Focus
Pret is all about delivering amazing service and delicious food. Be ready to discuss how you prioritise customer needs and ensure quality. Think of specific instances where you've gone above and beyond for customers, and how you would apply that mindset at Pret.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training pathways, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.