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For Companies At a Glance
- Tasks: Join a dynamic team to create delicious food and deliver amazing customer service.
- Company: K&Z Holdings Ltd, home of Pret A Manger, known for its vibrant culture.
- Benefits: Full-time role with opportunities for growth in the hospitality industry.
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: No experience needed, just a passion for teamwork and great service.
- Other info: Perfect for high school and college students looking for flexible work.
The predicted salary is between 12000 - 18000 ÂŁ per year.
Pret A Manger – Team Member
Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery. They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.
Key responsibilities
- To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across team.
- To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
- To have a good knowledge of Pret standards in all areas of the shop.
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
- TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.
Amazing Service: 6 Key Points of Service
- To always follow the 6 Key Points of Service.
- To serve customers efficiently, politely and quickly in an engaging manner.
- To take the time to respond to customers’ needs delivering outstanding and amazing service.
- To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
- To bust queues through speed of service and calling to customers.
- To wear a clean and immaculate uniform at all times whilst on shift.
- To ensure products are presented in bags or on trays according to Pret standards.
- TM Star: To consistently have high performance in till speed and accuracy.
Delicious Food & Drink: 6 Key Points of Production
- To create delicious food according to Pret standards in an efficient, safe environment.
- To always follow the 6 Key Point of Production.
- To ensure stock is rotated and used according to standard.
Well Loved Shop: Cleanliness and Health & Safety
- To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
- To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
- To inform the shop management team of any safety concerns immediately.
- I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
- I immediately tell my Manager when I believe standards or processes are not being met.
Shop Profitability: Productivity
- To complete and pass all TM and TM* training in a timely manner
- To adhere to financial standards on tills.
- TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality
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Team Member employer: K&Z Holdings Ltd
Contact Detail:
K&Z Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out K&Z Holdings Ltd. on social media and their website. This will help you understand their values and how you can fit in as a Team Member.
✨Tip Number 2
Practice your customer service skills! Since the role focuses on amazing service, think of examples where you've wowed customers before. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your teamwork spirit! Be prepared to discuss how you’ve worked well in teams before. Highlight your ability to balance workloads and support your colleagues, just like you’ll need to do at Pret.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at K&Z Holdings Ltd. and ready to dive into the Pret experience.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Team Spirit: When writing your application, let us know how you thrive in a team environment. Share examples of how you've worked with others to create a positive atmosphere, just like we do at Pret!
Highlight Your Customer Service Skills: We love amazing service! Make sure to mention any experience you have in engaging with customers and providing top-notch service. Tell us about a time you went the extra mile for someone.
Know Your Stuff: Familiarise yourself with Pret's standards and values. In your application, show us that you understand what it means to create delicious food and maintain cleanliness. It’ll make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the team!
How to prepare for a job interview at K&Z Holdings Ltd
✨Know Your Pret Standards
Before the interview, make sure you’re familiar with Pret's key points of service and production. Understanding these standards will show that you’re serious about the role and ready to deliver amazing service right from the start.
✨Showcase Teamwork Skills
Since teamwork is crucial for this position, think of examples from your past experiences where you worked effectively in a team. Be ready to discuss how you balanced workloads and supported your colleagues, as this will highlight your ability to fit into their team dynamic.
✨Demonstrate Customer Engagement
Prepare to talk about how you would engage with customers and create a welcoming environment. Think of specific instances where you’ve gone above and beyond for a customer, as this will illustrate your commitment to delivering outstanding service.
✨Emphasise Cleanliness and Safety
Familiarise yourself with health and safety standards relevant to food service. During the interview, express your understanding of the importance of cleanliness and safety in the kitchen and front of house, as this is vital for maintaining Pret’s high standards.