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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver exceptional service and delicious food.
- Company: Join K&Z Holdings Ltd, a vibrant player in the hospitality industry.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Experience in management and a passion for coaching and teamwork.
- Other info: Based in Milton Keynes, this role offers a chance to thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Pre A Manger – Shift Leader
The Right Pret People
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands‑on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
Amazing Service
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Pointsof Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
Delicious Food and Drink
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
Well-Loved Shop
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and escape any quality issues
Shop Profitability
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
Growing Sales
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
This role is only open to applicants within the UK or who already hold the right to work in the UK – we are not able to sponsor VISA\’s at this time.
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Shift Leader employer: K&Z Holdings Ltd
Contact Detail:
K&Z Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out K&Z Holdings Ltd's social media and website. This will help us understand their values and how we can align our skills with what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. We want to sound confident and show that we can lead a team effectively, just like the Shift Leader role requires.
✨Tip Number 3
Bring your A-game to the interview! Prepare some examples of how we've coached teams or improved service speed in previous roles. This will show that we can hit the ground running and embody the 3Bs: Be Kind, Be Honest, Be Generous.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great chance to reiterate why we’d be a perfect fit for the team!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Shift Leader role. Highlight any previous leadership or coaching experience, as well as your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you embody the 3Bs (Be Kind, Be Honest, Be Generous). Show us your personality and enthusiasm for the position.
Showcase Your Teamwork Skills: Since this role involves supporting and coaching a team, make sure to include examples of how you've successfully worked with others in the past. We want to see how you can lead by example and empower your colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at K&Z Holdings Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at K&Z Holdings Ltd. Familiarise yourself with the key points of service and production processes mentioned in the job description. This will help you demonstrate your knowledge and show that you're ready to lead by example.
✨Showcase Your Coaching Skills
Since the role involves supporting and coaching the team, prepare examples from your past experiences where you've successfully trained or mentored others. Be ready to discuss how you provide feedback and praise to motivate your team, as this aligns perfectly with the expectations of the position.
✨Emphasise Teamwork and Communication
Highlight your ability to foster clear communication between kitchen and front-of-house staff. Think of specific instances where you've improved teamwork or resolved conflicts. This will show that you can maintain a positive work environment and ensure smooth operations, which is crucial for a Shift Leader.
✨Demonstrate Your Commitment to Quality
Prepare to discuss how you prioritise food safety and quality standards. Share any relevant experiences where you've implemented checks or improvements in food preparation. This will reassure the interviewers that you take these responsibilities seriously and are committed to delivering the best for customers.