At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and delicious food preparation.
- Company: Join the vibrant Pret A Manger family with a focus on teamwork and customer joy.
- Benefits: Earn £13.60 ph plus bonuses, enjoy free food on shift, and 50% off when off duty.
- Other info: Flexible hours, training provided, and opportunities for career growth.
- Why this job: Be a key player in creating memorable customer experiences while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for great customer service.
The predicted salary is between 30000 - 40000 € per year.
Do you have experience managing people? Are you available to work every day of the week and are you a hard worker? If yes, this opportunity might be for you! We are looking for a multitasking team leader who can prepare food and provide brilliant customer service. Of course, we will train you!
£13.60 per hour + £1.25 additional bonus after finishing the probation period (terms and conditions apply).
Free food and drinks on your shift; 50% discount in Pret a Manger off shift.
Responsibilities Required:
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering regular feedback and praise.
Amazing Service:
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
Delicious Food and Drink:
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles, putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvements needed are actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
Well-Loved Shop:
- Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escalate any quality issues.
Shop Profitability:
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
Growing Sales:
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor visas at this time.
Shift Leader - Full time 30-35 hours in Rushden employer: K&Z Holdings Ltd
At Pret A Manger, we pride ourselves on being an exceptional employer that values hard work and dedication. As a Shift Leader, you'll enjoy a supportive work culture where coaching and development are at the forefront, alongside competitive pay and benefits such as free food during shifts and generous discounts. Join us in a vibrant environment that fosters growth and teamwork, making every day rewarding for both you and our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader - Full time 30-35 hours in Rushden
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's social media and website. This will help you understand their values and how you can fit in as a Shift Leader.
✨Tip Number 2
Practice your people management skills! Think of examples where you've successfully led a team or resolved conflicts. Being able to share these stories will show you're ready to support and coach your future team.
✨Tip Number 3
Be prepared to demonstrate your multitasking abilities! During the interview, be ready to discuss how you handle busy shifts and ensure brilliant customer service while managing food prep.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Shift Leader - Full time 30-35 hours in Rushden
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any experience you have in managing people. We want to see how you've supported and coached teams in the past, so share specific examples that showcase your leadership style.
Be Clear About Your Availability:Since this role requires availability every day of the week, be upfront about your schedule in your application. Let us know when you're free to work, as this will help us understand how you fit into our team.
Emphasise Your Customer Service Experience:Brilliant customer service is key for us at Pret A Manger. In your application, mention any relevant experience you have in delivering exceptional service and how you’ve gone the extra mile for customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at K&Z Holdings Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shift Leader at Pret A Manger. Familiarise yourself with their key principles, like the 6 Key Points of Service and the 11-Step Production Process. This will show that you're genuinely interested and ready to lead the team.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience managing people. Think of specific examples where you've coached a team or improved performance. Highlight how you can support and empower your future team to deliver amazing service and delicious food.
✨Demonstrate Your Multitasking Ability
As a Shift Leader, you'll need to juggle various responsibilities. Share examples from your past where you've successfully managed multiple tasks at once, whether in a kitchen or customer service environment. This will illustrate your capability to handle the fast-paced nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training pathways or how they measure team success. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
