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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver exceptional service and delicious food.
- Company: Join a vibrant and inclusive team at Pret, known for its positive culture.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Perfect for students looking to balance work with studies on weekends.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Passion for teamwork and a commitment to delivering great customer experiences.
The predicted salary is between 12 - 15 £ per hour.
Responsibilities
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escalate any quality issues.
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Shift Leader- Part Time (Weekend Availability) in Milton Keynes employer: K&Z Holdings Ltd
Contact Detail:
K&Z Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader- Part Time (Weekend Availability) in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's social media and website. This will help you understand their values and how you can fit in, plus it shows you're genuinely interested.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience aligns with the responsibilities listed in the job description. We want you to highlight your coaching skills and ability to lead by example!
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've empowered others or improved team performance. Remember, they’re looking for someone who can support and coach the team effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And hey, apply through our website for a smoother process!
We think you need these skills to ace Shift Leader- Part Time (Weekend Availability) in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about supporting and coaching a team, so share any relevant experiences that highlight your passion for leadership.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the responsibilities listed, like 'coaching', 'training pathways', and 'Speed of Service'. This shows us you’ve done your homework and understand what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that directly relate to the role. Remember, we want to know how you can help our team thrive!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at K&Z Holdings Ltd
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Leader. Familiarise yourself with the key points of service and production processes mentioned in the job description. This will help you demonstrate your knowledge and show that you're ready to lead by example.
✨Showcase Your Coaching Skills
Prepare examples of how you've supported and coached a team in the past. Think about specific situations where you provided feedback or training. This will highlight your ability to empower others and ensure they reach their potential, which is crucial for this role.
✨Emphasise Teamwork and Communication
Be ready to discuss how you foster clear communication between team members, especially between the kitchen and front of house. Share experiences where you’ve successfully led a team and ensured everyone was on the same page, as this aligns with the role's focus on collaboration.
✨Demonstrate Your Commitment to Quality
Talk about your understanding of food safety and health standards. Prepare to discuss how you would ensure these standards are met consistently. Showing that you prioritise customer safety and quality will resonate well with the interviewers.