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For Companies At a Glance
- Tasks: Lead and coach a dynamic team in a fast-paced hospitality environment.
- Company: Join K&Z Holdings Ltd, a vibrant player in the hospitality industry.
- Benefits: Enjoy competitive pay, career growth, and a supportive work culture.
- Why this job: Make a real impact by empowering your team and delivering exceptional service.
- Qualifications: Experience in leadership and a passion for customer service.
- Other info: This role offers great opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Team Leader – Full Time role at K&Z Holdings Ltd.
Responsibilities
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering regular feedback and praise.
Pret A Manger – Shift Leader
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
Delicious Food and Drink
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Follow the 11-Step Production Process to guarantee customer safety and accurate product labelling.
- Follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Use and follow How to Cards consistently to deliver Pret standards.
- Carry out Line Checks successfully and act on any improvement needs.
- Avoid any Made to Sell (MTS) rejects on display in Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure Barista Prepared Drinks are made by trained employees consistently and to the highest standard.
Well-Loved Shop
- Ensure Food Safety and Health & Safety Standards are consistently followed.
- Monitor and record all safety checks correctly.
- Take corrective action immediately on issues affecting customers, team or sales.
- Keep shop clean, safe and equipment well maintained.
- Apply MBWA principles, proactively monitor Pret Standards and see the shop through the customers’ eyes.
- Demonstrate due diligence and report any quality issues.
Shop Profitability
- Maximise sales, labour efficiency and profit through support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Follow merchandising guidelines and use marketing effectively to drive sales.
Growing Sales
- Support the execution of successful food launches.
- Encourage clear and engaging communication between kitchen and FOH to meet business needs.
- Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Team Leader - Full Time in Bournemouth employer: K&Z Holdings Ltd
Contact Detail:
K&Z Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Full Time in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out K&Z Holdings Ltd's social media and website. This will help you understand their values and how you can fit in as a Team Leader.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to show you're the hands-on leader they need.
✨Tip Number 3
Prepare questions for your interview! Ask about their training pathways or how they empower their teams. This shows you're genuinely interested in helping the team reach their potential.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the K&Z Holdings Ltd team.
We think you need these skills to ace Team Leader - Full Time in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight any previous leadership experience and how you've supported teams in achieving their goals.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about leading a team in the hospitality industry. Share specific examples of how you've empowered others and driven success in past roles.
Showcase Your Coaching Skills: In your application, emphasise your ability to coach and develop team members. We want to see how you’ve provided feedback and fostered a positive work environment in previous positions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with K&Z Holdings Ltd.
How to prepare for a job interview at K&Z Holdings Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader at K&Z Holdings Ltd. Familiarise yourself with their key principles, like the 6 Key Points of Service and the 11-Step Production Process. This will help you demonstrate how your experience aligns with their expectations.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've supported and coached teams in the past. Highlight instances where you've led by example or provided constructive feedback. This will show that you can empower others and drive performance, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations, like managing team dynamics or ensuring food safety standards. Think through potential scenarios and how you would apply the MBWA principles or the 3Bs to resolve them effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training pathways for new team members or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
