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- Tasks: Lead and coach a dynamic team to deliver exceptional service and delicious food.
- Company: Join a vibrant and inclusive team at Pret, known for its commitment to quality.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Perfect for those looking to grow in a fast-paced, supportive environment.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Passion for service excellence and experience in team leadership.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escalate any quality issues.
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Shift Leader: Team Coach & Service Excellence in Bournemouth employer: K&Z Holdings Ltd
Contact Detail:
K&Z Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader: Team Coach & Service Excellence in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's values and how they align with your own. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your coaching skills! Think of examples where you've successfully supported a team or individual. Be ready to share these stories during your interview to demonstrate your leadership abilities.
✨Tip Number 3
Show off your hands-on approach! Be prepared to discuss times when you've led by example in a fast-paced environment. This will highlight your ability to manage and motivate a team effectively.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and team dynamics. This shows your genuine interest and helps you assess if it's the right fit for you.
We think you need these skills to ace Shift Leader: Team Coach & Service Excellence in Bournemouth
Some tips for your application 🫡
Show Your Coaching Skills: When writing your application, highlight any experience you have in coaching or supporting a team. We want to see how you've helped others reach their potential, so share specific examples that demonstrate your ability to lead and inspire.
Be Hands-On: Make sure to mention any hands-on experience you have in similar roles. We love candidates who can roll up their sleeves and get involved, so don’t shy away from sharing stories where you’ve led by example in the shop or kitchen.
Focus on Service Excellence: Your application should reflect a strong commitment to service excellence. Talk about how you've ensured high standards in previous roles, whether it’s through training, feedback, or following key principles. We’re all about delivering top-notch service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at K&Z Holdings Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Shift Leader. Familiarise yourself with the 6 Key Points of Service and the 11-Step Production Process. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Coaching Skills
Be prepared to discuss your experience in coaching and developing teams. Think of specific examples where you've empowered team members or provided constructive feedback. This is crucial for demonstrating your ability to lead by example.
✨Emphasise Customer Focus
Since this role is all about delivering excellent service, be ready to talk about how you prioritise customer needs. Share instances where you’ve gone above and beyond to ensure customer satisfaction, and how you would implement the Coffee Calling System effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you handle challenges in a fast-paced environment. Think of examples where you took corrective action on issues affecting customers or team performance. This will highlight your ability to maintain high standards and ensure safety.