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- Tasks: Lead and coach a dynamic team to deliver exceptional service and delicious food.
- Company: Join a vibrant and fast-paced food company with a focus on quality and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: This role is perfect for those looking to grow in a supportive environment.
- Why this job: Be a key player in creating memorable customer experiences while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for great food and service.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escalate any quality issues.
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Shift Leader - Full Time in Bournemouth employer: K&Z Holdings Ltd
Contact Detail:
K&Z Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Full Time in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's values and how they align with your own. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your passion for food safety and quality! Be prepared to discuss how you ensure high standards in food preparation and customer service. This will highlight your commitment to Pret's principles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Shift Leader - Full Time in Bournemouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about leading a team and delivering top-notch service. Share any relevant experiences that highlight your passion for coaching and supporting others.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the responsibilities listed, like 'coaching', 'training pathways', and 'Speed of Service'. This shows us that you understand what we're looking for and that you're a great fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills. Highlight how your experience aligns with our values, like being kind, honest, and generous.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at K&Z Holdings Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader. Familiarise yourself with the key points of service and production processes mentioned in the job description. This will help you demonstrate your knowledge and show that you're ready to lead by example.
✨Showcase Your Coaching Skills
Since coaching the team is a big part of the role, think of specific examples from your past experiences where you've successfully supported or trained others. Be prepared to discuss how you provide feedback and praise to motivate your team, as this will highlight your leadership style.
✨Emphasise Teamwork and Communication
The role requires clear communication between the kitchen and front of house. Prepare to talk about how you've fostered teamwork in previous positions. Share instances where you’ve empowered your team or improved communication to meet business needs, as this aligns perfectly with the company’s values.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you handle challenges, especially those affecting customer satisfaction or team performance. Think of examples where you took corrective action quickly and effectively. This will show that you can maintain high standards and ensure safety while keeping the team motivated.