Salary: £27,000 to £35,000 DOE, plus team bonus
Contract: Permanent, full-time
Location: Liverpool, office based
Reports to: Head of Marketing
About KYZEN Sports
KYZEN Sports is a Liverpool-based accountancy business specialising in services for professional footballers. The team works closely with clients to support their accounting needs and provide a clear, reliable service.
The role
The associate will support the Head of Marketing in progressing opportunities already in KYZEN Sports’ pipeline and converting suitable prospects into clients. They will work closely with the Head of Marketing and another team member to coordinate follow-ups, agree next steps and provide a consistent experience from initial enquiry through to onboarding.
Key responsibilities
- Review the existing pipeline with the Head of Marketing and the other team member, and agree which prospects need follow-up.
- Contact prospects by phone and email, respond to queries and arrange meetings.
- Understand each prospect’s needs and explain KYZEN Sports’ services, fees and onboarding process clearly and accurately.
- Follow up on proposals and agreed actions, keeping prospects informed as their enquiry progresses.
- Coordinate with the other team member to ensure prospect conversations and follow-ups are handled consistently.
- Keep records up to date, including contact history, progress and next steps.
- Coordinate handovers to the onboarding team when a prospect becomes a client.
- Flag stalled opportunities, recurring questions and prospect feedback to the Head of Marketing.
- Work with the Head of Marketing and wider team to improve how opportunities are followed up and progressed.
- Represent KYZEN Sports professionally in all communications with prospects and clients.
Essential experience and skills
- Experience in sales, business development, account management or a similar customer-facing commercial role.
- Confident and professional communication by phone and email.
- Strong organisation and follow-through.
- Able to maintain accurate records and keep track of agreed actions.
- A collaborative approach to working towards shared goals.
- An interest in sport, particularly professional football.
- Experience in accountancy, financial services or another professional services environment.
- Familiarity with CRM software and sales pipelines.
Relationship building and communication
Builds rapport, listens to what prospects need and explains information clearly and professionally.
Sales progression and commercial awareness
Recognises the next useful step for an opportunity and helps suitable prospects move towards a decision in a considered, professional way.
Organisation and pipeline management
Prioritises follow-ups, keeps records accurate and completes agreed actions.
Teamwork and collaboration
Shares updates, coordinates work with colleagues and contributes to shared targets.
Resilience and initiative
Maintains momentum when prospects are slow to respond, takes sensible initiative and asks for support
when needed.
Accuracy and integrity
Provides accurate information about KYZEN Sports’ services and fees, handles information carefully and refers questions to the appropriate colleague when needed.
How success will be measured
Success will be assessed through the quality and consistency of the work, including:
- Timely follow-up with prospects.
- Progression of suitable opportunities through the pipeline.
- Conversion of suitable prospects into paying clients.
- Clear coordination with the other team member and effective client handovers.
- Accurate and up-to-date records.
- Contribution to agreed team targets.
- Prospect and client feedback, cancellations and complaints.
Pay and bonus
The role includes a team performance bonus linked to agreed shared targets. The targets, measurement period and payment terms will be set out clearly in advance.
Working arrangements
- Working hours: 9:00 am to 5:30 pm, Monday to Thursday, and 10:00 am to 4:00 pm on Friday.
- Annual leave: 28 days per year, including bank holidays.
