At a Glance
- Tasks: Engage with customers to drive value and ensure successful outcomes across EMEA markets.
- Company: Join Kyriba, a global fintech leader transforming finance with innovative cloud solutions.
- Benefits: Competitive salary, variable compensation, health benefits, and a focus on wellbeing.
- Other info: Opportunity to travel and work across diverse international markets.
- Why this job: Make a real impact by helping businesses optimise their financial performance.
- Qualifications: Strong relationship-building skills and experience in client success management.
The predicted salary is between 55000 - 65000 £ per year.
About Kyriba
Kyriba is a global fintech leader empowering CFOs and finance teams with cloud‑based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.
Responsibilities
- Engage with Kyriba’s customers across multiple EMEA markets to drive and accelerate their value realization and ensure business outcomes are being met through solution consumption and success service entitlements.
- Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high level of complexity.
- Proactively engage customers to ensure adoption of full functionality, maximizing value from Kyriba.
- Facilitate executive meetings that measure progress and business impact, adapting your approach to regional business practices and cultural preferences.
- Establish success metrics, annual goals and key objectives with the customer; leverage data and tools to track and deliver these metrics.
- Forecast risk of revenue loss in the account base by anticipating and planning for customer needs across different markets.
- Develop and document advanced, cross‑functional account strategies in Customer Success Plans and deliver success through value and insight relevant to each customer.
- Identify opportunities to grow Kyriba footprint through expansion of services.
- Maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy.
- Facilitate Customer Advisory Counsels and support board member relationships.
- Exercise self‑awareness and cultural sensitivity when working across diverse EMEA markets.
- Prioritize multiple competing priorities and stakeholders across different time zones and regions.
- Collaborate with cross‑functional teams to achieve successful customer outcomes.
- Travel 20–30% to meet customers and attend company events across EMEA.
Qualifications
- Treasury domain expertise is a plus.
- Track record of driving client adoption, retention, and growth.
- Expert relationship‑building, communication, and stakeholder management skills.
- Advanced problem‑solving, negotiation, and organizational abilities.
- High degree of accountability, a "can‑do" attitude, and customer empathy.
- Experience facilitating executive‑level meetings and advisory boards is a plus.
- Experience working across multiple international markets and navigating diverse business cultures.
Preferred Languages
- Fluent German or French (one or more).
Benefits
Annual base salary range: £89,600.00 – £113,360.00. Variable compensation, long‑term incentive, health, welfare and wellbeing benefits are also provided.
Equal Opportunity Statement
Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.
Strategic Customer Success Manager in Surrey employer: Kyriba
Kyriba is an exceptional employer that champions a culture of inclusivity and empowerment, offering its employees the chance to make a significant impact in the fintech industry. With a strong focus on professional growth, employees benefit from comprehensive training and development opportunities while working in a dynamic environment that values collaboration across diverse EMEA markets. The competitive compensation package, including variable compensation and health benefits, further enhances the appeal of joining Kyriba as a Strategic Customer Success Manager.
