Strategic Customer Success Manager

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud‑based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

Who You Are

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers’ needs and effectively communicate how we will help them become best‑run organizations. You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C‑level relationships and bring data‑driven insights to life. You will develop high‑trust relationships with customers, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers across multiple EMEA markets and our internal teams, and it is central to our ongoing success.

Location & Work Environment

• Ability to work in our Staines office 2× / week
• Geographic coverage: support customers across UKI and potentially other EMEA markets
• Flexibility: accommodate customer meetings across EMEA time zones

How You Will Contribute

• Engage with Kyriba’s customers across multiple EMEA markets to drive and accelerate their value realization and ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, achieving mutual success across the customer lifecycle.
• Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high level of complexity, focus, and intensity.
• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba.
• Facilitate executive meetings that measure progress and business impact, adapting your approach to regional business practices and cultural preferences.
• Strong outcome focus; drive to deliver value to customers in support of profitable growth and retention goals.
• Establish success metrics, annual goals and key objectives with the customer; leverage data & tools to track and deliver these metrics and goals.
• Forecast risk of revenue loss in account base by anticipating and planning for customers’ needs across different markets.
• Develop and document advanced, cross‑functional account strategies in Customer Success Plans, delivering success through value and insight relevant and unique to each customer.
• Identify opportunities to grow Kyriba footprint through expansion of services.
• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy.
• Facilitate Customer Advisory Counsels and support board member relationships.
• Exercise self‑awareness and cultural sensitivity when working across diverse EMEA markets.
• Prioritize multiple competing priorities and stakeholders across different time zones and regions.
• Proactively collaborate with cross‑functional teams to achieve successful customer outcomes.

Travel

20‑30% travel may be expected for customer meetings and company events across EMEA.

Qualifications & Experience

• 7+ years of experience in Customer Engagement/Success, Account Management, or Sales.
• Strong knowledge of SaaS models and value‑based engagement.
• Strong business and financial acumen; treasury domain expertise is a plus.
• Track record of driving client adoption, retention, and growth.
• Expert relationship‑building, communication, and stakeholder management skills.
• Advanced problem‑solving, negotiation, and organizational abilities.
• High degree of accountability, a "can‑do" attitude, and customer empathy.
• Experience facilitating executive‑level meetings and advisory boards is a plus.
• Experience working across multiple international markets and navigating diverse business cultures.

Kyriba offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life. Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal‑opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. If you require a reasonable accommodation to complete any part of the application or interview process, or to perform essential job functions, please contact us at TArequests@kyriba.com. Requests will be handled confidentially and in accordance with applicable local laws.