At a Glance
- Tasks: Engage with customers to drive value and ensure successful outcomes across EMEA.
- Company: Join Kyriba, a global fintech leader transforming finance with innovative solutions.
- Benefits: Competitive salary, variable compensation, health benefits, and a focus on wellbeing.
- Other info: Opportunity to travel across EMEA and work in a diverse, dynamic environment.
- Why this job: Make a real impact by helping businesses optimise their financial performance.
- Qualifications: 7+ years in Customer Success or Account Management; SaaS knowledge preferred.
The predicted salary is between 89600 - 113360 £ per year.
About Kyriba
Kyriba is a global fintech leader empowering CFOs and finance teams with cloud‑based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.
Responsibilities
- Engage with Kyriba’s customers across multiple EMEA markets to drive and accelerate their value realization and ensure business outcomes are being met through solution consumption and success service entitlements.
- Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high level of complexity.
- Proactively engage customers to ensure adoption of full functionality, maximizing value from Kyriba.
- Facilitate executive meetings that measure progress and business impact, adapting your approach to regional business practices and cultural preferences.
- Establish success metrics, annual goals and key objectives with the customer; leverage data and tools to track and deliver these metrics.
- Forecast risk of revenue loss in the account base by anticipating and planning for customer needs across different markets.
- Develop and document advanced, cross‑functional account strategies in Customer Success Plans and deliver success through value and insight relevant to each customer.
- Identify opportunities to grow Kyriba footprint through expansion of services.
- Maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy.
- Facilitate Customer Advisory Counsels and support board member relationships.
- Exercise self‑awareness and cultural sensitivity when working across diverse EMEA markets.
- Prioritize multiple competing priorities and stakeholders across different time zones and regions.
- Collaborate with cross‑functional teams to achieve successful customer outcomes.
- Travel 20–30% to meet customers and attend company events across EMEA.
Qualifications & Experience
- 7+ years of experience in Customer Engagement/Success, Account Management, or Sales.
- Strong knowledge of SaaS models and value‑based engagement.
- Strong business and financial acumen; treasury domain expertise is a plus.
- Track record of driving client adoption, retention, and growth.
- Expert relationship‑building, communication, and stakeholder management skills.
- Advanced problem‑solving, negotiation, and organizational abilities.
- High degree of accountability, a "can‑do" attitude, and customer empathy.
- Experience facilitating executive‑level meetings and advisory boards is a plus.
- Experience working across multiple international markets and navigating diverse business cultures.
Preferred Languages
- Fluent German or French (one or more).
Benefits
Annual base salary range: £89,600.00 – £113,360.00. Variable compensation, long‑term incentive, health, welfare and wellbeing benefits are also provided.
Equal Opportunity Statement
Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.
Strategic Customer Success Manager in Staines employer: Kyriba
Kyriba is an exceptional employer that champions a culture of inclusivity and empowerment, offering its employees the chance to make a significant impact in the fintech industry. With a strong focus on professional growth, employees benefit from comprehensive training and development opportunities, competitive compensation packages, and a supportive work environment that values diverse perspectives across EMEA markets. Joining Kyriba means being part of a dynamic team dedicated to driving customer success and innovation in financial solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager in Staines
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space, especially those who might know someone at Kyriba. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Kyriba's products and services. Understand their customer success strategies and think about how you can contribute to their mission of empowering CFOs and finance teams.
✨Tip Number 3
Showcase your cultural sensitivity and adaptability during interviews. With a diverse portfolio of customers across EMEA, demonstrating your ability to navigate different business cultures will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Strategic Customer Success Manager in Staines
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Customer Success Manager role. Highlight your experience in customer engagement and account management, and show us how you can drive value for Kyriba's customers.
Showcase Your Skills:We want to see your strong business acumen and relationship-building skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed complex customer portfolios and driven adoption of services.
Be Authentic:Let your personality come through in your application. We value a 'can-do' attitude and customer empathy, so don’t be afraid to share your passion for helping clients succeed and how you’ve navigated diverse business cultures.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Kyriba
✨Know Your Customer Success Metrics
Before the interview, get familiar with key performance indicators in customer success. Understand how Kyriba measures value realisation and be ready to discuss how you would establish success metrics and annual goals for clients.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build and maintain relationships with diverse stakeholders. Think about times when you successfully navigated complex client needs or facilitated executive meetings, as these experiences will resonate well with the role.
✨Demonstrate Cultural Sensitivity
Since this role involves engaging with customers across multiple EMEA markets, be prepared to discuss your experience working in diverse cultural environments. Share specific instances where you adapted your approach to meet regional business practices.
✨Highlight Your SaaS Knowledge
Brush up on your understanding of SaaS models and value-based engagement strategies. Be ready to explain how you've driven client adoption and retention in previous roles, as this will show your alignment with Kyriba's mission.
