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For Companies At a Glance
- Tasks: Engage with customers across EMEA to drive value and ensure business outcomes.
- Company: Kyriba, a global fintech leader transforming finance teams with innovative solutions.
- Benefits: Comprehensive compensation package, health benefits, and flexible work environment.
- Why this job: Join a mission-driven team and make a real impact in the fintech industry.
- Qualifications: 5+ years in Customer Engagement, strong communication skills, and SaaS knowledge.
- Other info: Remote-first role with opportunities for travel and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. We are on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day.
Who You Are
You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers' needs and effectively communicate how we will help them become best run organizations. You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data-driven insights to life. You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health.
This is a strategic role working with our customers across multiple EMEA markets, Kyriba's internal teams, and has central importance to our ongoing success as a company. As we continue our rapid expansion across EMEA—with expected growth in UKI, DACH and in France—you will play a pivotal role in supporting our diverse customer base across the region. This remote-first position is designed for professionals who can manage customer relationships across multiple markets and navigate cultural and business nuances throughout EMEA.
How You Will Contribute
- Engage with Kyriba's customers across multiple EMEA markets to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements.
- Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high-level of complexity, focus and intensity.
- Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba.
- Facilitate executive meetings that measure progress and business impact, adapting your approach to regional business practices and cultural preferences.
- Establish success metrics, annual goals and key objectives with the customer.
- Leverage data & tools to track and deliver these metrics and goals.
- Forecast risk of revenue loss in account base by anticipating and planning for your customers' needs across different markets.
- Develop and document advanced, cross-functional, account strategies in Customer Success Plans.
- Identify opportunities at customer to grow Kyriba footprint through expansion of services.
- Establish, maintain and grow broad and deep relationships within each customer account.
- Facilitate Customer Advisory Counsels and support board member relationships.
- Exercise self-awareness and cultural sensitivity when working across diverse EMEA markets.
- Prioritize multiple competing priorities and stakeholders across different time zones and regions.
- Proactively collaborate with cross-functional teams to achieve successful customer outcomes.
Travel: 20-30% travel may be expected for customer meetings and company events across EMEA.
Qualifications & Experience
- 5+ years of experience in Customer Engagement/Success, Account Management, or Sales.
- Strong knowledge of SaaS models and value-based engagement.
- Strong business and financial acumen; treasury domain expertise is a plus.
- Track record of driving client adoption, retention, and growth.
- Expert relationship-building, communication, and stakeholder management skills.
- Advanced problem-solving, negotiation, and organizational abilities.
- High degree of accountability, a 'can-do' attitude, and customer empathy.
- Experience facilitating executive-level meetings and advisory boards is a plus.
- Experience working across multiple international markets and navigating diverse business cultures.
Location & Work Environment
- Ability to work in our Staines office as needed (ideally 2x / week but not a necessity).
- Geographic Coverage: You'll support customers across UKI but may have some customers across multiple EMEA markets.
- Flexibility: Ability to accommodate customer meetings across EMEA time zones.
Our Values Guide Everything We Do
- Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.
- Put our Customers’ Needs First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.
- Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions.
- Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves.
- Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.
Kyriba offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life. Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.
If you require a reasonable accommodation to complete any part of the application or interview process, or to perform essential job functions, please contact us at TArequests@kyriba.com. Requests will be handled confidentially and in accordance with applicable local laws.
Senior Customer Engagement Executive employer: Kyriba
Contact Detail:
Kyriba Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Engagement Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see you shine, so practice answering common questions and think about how your experience aligns with Kyriba's mission and values.
✨Tip Number 3
Showcase your problem-solving skills during interviews. We love candidates who can think on their feet, so be ready to discuss how you've tackled challenges in the past and how you can bring that to our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, we appreciate a little initiative!
We think you need these skills to ace Senior Customer Engagement Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Kyriba and making an impact in customer engagement.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for specific examples that demonstrate your ability to build relationships and drive value for customers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, as we appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Kyriba.
How to prepare for a job interview at Kyriba
✨Know Your Customer
Before the interview, dive deep into Kyriba's customer base and understand their needs. Familiarise yourself with the challenges CFOs face in treasury and payments. This will help you demonstrate how your experience aligns with their mission to empower finance teams.
✨Showcase Your Success Stories
Prepare specific examples from your previous roles where you've successfully managed customer relationships or driven engagement. Highlight metrics that showcase your impact, such as retention rates or growth in account value, to illustrate your ability to deliver results.
✨C-Level Communication Skills
Practice articulating complex ideas clearly and concisely, especially when discussing data-driven insights. Since you'll be engaging with senior executives, being able to communicate effectively at that level is crucial. Consider role-playing with a friend to refine your approach.
✨Cultural Sensitivity Matters
Given the diverse EMEA markets you'll be working with, brush up on cultural nuances and business practices in those regions. Showing awareness and respect for different cultures can set you apart and demonstrate your readiness for this strategic role.
