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For Companies At a Glance
- Tasks: Engage with customers across EMEA to drive value and ensure business outcomes.
- Company: Join Kyriba, a global fintech leader transforming finance with innovative cloud solutions.
- Benefits: Remote-first role with competitive salary and opportunities for professional growth.
- Why this job: Be part of a mission-driven team that empowers businesses and challenges the status quo.
- Qualifications: Strong communication skills and customer success experience preferred.
- Other info: Dynamic environment with a focus on cultural nuances and strategic relationships.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.
We are on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible—you'll find an exceptional career within an extraordinary business.
We are looking for professionals who can serve customers across multiple EMEA markets including the UK and Ireland. The ability to communicate effectively to senior executives including C-suites at customers with strong English proficiency will enable you to support our growing and diverse customer base across the region. Previous Customer Success background preferred especially in managing a book of business with strategic accounts.
Language Requirements
- Required: English: Fluent/Professional working proficiency (for internal collaboration and international customer communication)
- Highly Preferred (one or more of the following): German, French
Who You Are
You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers' needs and effectively communicate how we'll help them become best run organizations. You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data-driven insights to life. You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers across multiple EMEA markets, Kyriba's internal teams, and has central importance to our ongoing success as a company.
As we continue our rapid expansion across EMEA—with expected growth in UKI, DACH and in France—you'll play a pivotal role in supporting our diverse customer base across the region. This remote-first position is designed for professionals who can manage customer relationships across multiple markets and navigate cultural and business nuances throughout EMEA.
How You Will Contribute
- Engage with Kyriba's customers across multiple EMEA markets to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecycle.
- Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high-level of complexity, focus and intensity.
- Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba.
- Facilitate executive meetings that measure progress and business impact, adapting your approach to regional business practices and cultural preferences.
- Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals.
- Establish success metrics, annual goals and key objectives with the customer. Leverage data & tools to track and deliver these metrics and goals.
- Forecast risk of revenue loss.
Senior Customer Engagement Executive in London employer: Kyriba
Contact Detail:
Kyriba Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Engagement Executive in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kyriba on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Kyriba’s recent projects and achievements. Show us that you’re not just interested in the role but also in how you can contribute to our mission of becoming a global tech leader.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with Kyriba’s goals. Highlight your customer success background and how you’ve built relationships with C-level executives in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Senior Customer Engagement Executive in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re excited about the opportunity to engage with customers and help them succeed. Use specific examples from your past experiences to illustrate your passion for customer success.
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Engagement Executive role. Highlight relevant experience, especially in managing strategic accounts and engaging with C-level executives. We love seeing how your background aligns with our mission and values!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Kyriba. Be sure to connect your skills and experiences directly to the job description. We appreciate a personal touch, so don’t hesitate to share your unique perspective on customer engagement.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in your career!
How to prepare for a job interview at Kyriba
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge. Understand how to manage strategic accounts and what it means to cultivate C-level relationships. Be ready to share examples of how you've helped customers achieve their business goals in the past.
✨Research Kyriba Inside Out
Dive deep into Kyriba's mission, values, and the solutions they offer. Familiarise yourself with their cloud-based treasury and risk management services. This will not only help you answer questions but also show your genuine interest in the company.
✨Prepare for Cultural Nuances
Since this role spans multiple EMEA markets, be prepared to discuss how you would navigate cultural differences. Think about examples where you've successfully engaged with diverse customer bases and how you adapted your communication style accordingly.
✨Showcase Your Data-Driven Approach
Kyriba values data-driven insights, so come prepared to discuss how you've used data to drive customer success in previous roles. Be ready to explain how you track success metrics and how that has impacted customer relationships and retention.
