Strategic Customer Success Manager

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.

We're looking for professionals who can serve customers across multiple EMEA markets including the UK and Ireland. The ability to communicate effectively to senior executives including C suits at customers with strong English proficiency, will enable you to support our growing and diverse customer base across the region. Previous Customer Success background preferred especially in managing a book of business with strategic accounts.

Location & Work Environment:

• Ability to work in our Staines office 2x / week
• Geographic Coverage: You'll support customers across UKI but may have some customers across multiple EMEA markets
• Flexibility: Ability to accommodate customer meetings across EMEA time zones

Required:

• English: Fluent/Professional working proficiency (for internal collaboration and international customer communication)

Highly Preferred (one or more of the following):

• German
• French

Who You Are:

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers' needs and effectively communicate how we'll help them become best run organizations. You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers across multiple EMEA markets, Kyriba's internal teams, and has central importance to our ongoing success as a company.

As we continue our rapid expansion across EMEA—with expected growth in UKI, DACH and in France—you'll play a pivotal role in supporting our diverse customer base across the region. This position is designed for professionals who can manage customer relationships across multiple markets and navigate cultural and business nuances throughout EMEA.

How You Will Contribute:

• Engage with Kyriba's customers across multiple EMEA markets to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecycle
• Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high-level of complexity, focus and intensity
• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba
• Facilitate executive meetings that measure progress and business impact, adapting your approach to regional business practices and cultural preferences
• Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals
• Establish success metrics, annual goals and key objectives with the customer. Leverage data & tools to track and deliver these metrics and goals
• Forecast risk of revenue loss in account base by anticipating and planning for your customers' needs across different markets
• Develop and document advanced, cross-functional, account strategies in Customer Success Plans, deliver success through value and insight relevant and unique to each customer
• Identify opportunities at customer to grow Kyriba footprint through expansion of services
• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
• Facilitate Customer Advisory Counsels and support board member relationships
• Exercise self-awareness and cultural sensitivity when working across diverse EMEA markets
• Prioritize multiple competing priorities and stakeholders across different time zones and regions
• Proactively collaborate with cross-functional teams to achieve successful customer outcomes

Travel: 20-30% travel may be expected for customer meetings and company events across EMEA.

Qualifications & Experience:

• 7+ years of experience in Customer Engagement/Success, Account Management, or Sales
• Strong knowledge of SaaS models and value-based engagement
• Strong business and financial acumen; treasury domain expertise is a plus
• Track record of driving client adoption, retention, and growth
• Expert relationship-building, communication, and stakeholder management skills
• Advanced problem-solving, negotiation, and organizational abilities
• High degree of accountability, a 'can-do' attitude, and customer empathy
• Experience facilitating executive-level meetings and advisory boards is a plus
• Experience working across multiple international markets and navigating diverse business cultures

Our Values Guide Everything We Do:

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.
• Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.
• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency.
• Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves.
• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

At Kyriba we value pay transparency and fairness. For new hires, the annual base salary range for this role is £89,600.00 - £113,360.00 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications.

Kyriba also offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.

We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy.