Senior Customer Success Manager

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

We are looking for professionals who can serve customers across multiple EMEA markets including the UK and Ireland. The ability to communicate effectively to senior executives including C-suites at customers with strong English proficiency will enable you to support our growing and diverse customer base across the region.

Who You Are:

• You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers' needs and effectively communicate how we will help them become best run organizations.
• You are a Customer Success professional who consults with customers to uncover and help achieve their business goals.
• You cultivate C-level relationships and bring data-driven insights to life.
• You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health.

This is a strategic role working with our customers across multiple EMEA markets, Kyriba's internal teams, and has central importance to our ongoing success as a company.

How You Will Contribute:

• Engage with Kyriba's customers across multiple EMEA markets to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions and success service entitlements.
• Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high level of complexity, focus, and intensity.
• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba.
• Facilitate executive meetings that measure progress and business impact, adapting your approach to regional business practices and cultural preferences.
• Establish success metrics, annual goals, and key objectives with the customer.
• Forecast risk of revenue loss in account base by anticipating and planning for your customers' needs across different markets.
• Develop and document advanced, cross-functional, account strategies in Customer Success Plans.
• Identify opportunities at customer to grow Kyriba footprint through expansion of services.
• Establish, maintain, and grow broad and deep relationships within each customer account.
• Facilitate Customer Advisory Counsels and support board member relationships.
• Exercise self-awareness and cultural sensitivity when working across diverse EMEA markets.
• Prioritize multiple competing priorities and stakeholders across different time zones and regions.
• Proactively collaborate with cross-functional teams to achieve successful customer outcomes.

Qualifications & Experience:

• 5+ years of experience in Customer Engagement/Success, Account Management, or Sales.
• Strong knowledge of SaaS models and value-based engagement.
• Strong business and financial acumen; treasury domain expertise is a plus.
• Track record of driving client adoption, retention, and growth.
• Expert relationship-building, communication, and stakeholder management skills.
• Advanced problem-solving, negotiation, and organizational abilities.
• High degree of accountability, a 'can-do' attitude, and customer empathy.
• Experience facilitating executive-level meetings and advisory boards is a plus.
• Experience working across multiple international markets and navigating diverse business cultures.

Location & Work Environment:

• Ability to work in our Staines office as needed (ideally 2x/week but not a necessity).
• Geographic Coverage: You'll support customers across UKI but may have some customers across multiple EMEA markets.
• Flexibility: Ability to accommodate customer meetings across EMEA time zones.

Our Values Guide Everything We Do:

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve.
• Put our Customers’ Needs First: We are passionate about delivering the highest value for our customers.
• Act with Integrity: Integrity is at the heart of everything we do.
• Work as One Team: We are driven by our common goals and share in each other’s successes and failures.
• Strive for Excellence while Having Fun: We enjoy tackling new challenges together.

Kyriba offers a comprehensive compensation package, including a range of health, welfare, and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.