At a Glance
- Tasks: Manage global enterprise accounts and ensure seamless delivery across multiple regions.
- Company: Join Kyra, a leading influencer marketing platform working with top brands.
- Benefits: Enjoy hybrid working, generous PTO, and a learning budget to grow your skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the key player in high-impact campaigns for renowned brands like H&M and Ray-Ban.
- Qualifications: 4-6 years in influencer marketing with strong campaign execution experience.
The predicted salary is between 40000 - 50000 £ per year.
About Kyra
Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.
📍London (Hybrid) | 9-month Fixed-Term Contract 💰 Competitive, dependent on experience
The Opportunity
You will be the day-to-day owner of one of Kyra's largest and most complex global enterprise accounts: a fast-moving, multi-category consumer brand with 12+ sub-brands, 35+ active stakeholders, and campaigns running simultaneously across multiple regions. Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account. This is not about growing or expanding the account. The commercial relationship is locked in. The job is world-class servicing at enterprise scale.
What you'll do:
- Own the global account relationship across 12+ sub-brands and multiple regions. Stay organised across a volume of comms, briefs, and stakeholders that is genuinely unusual.
- Orchestrate cross-functional teams: creative, paid media, creator partnerships, and product. You are the connective tissue. If something drifts, you see it early and fix it.
- Lead the Relationship Own client relationships across product launches, seasonal campaigns, and always-on programmes. Multi-thread across their teams. Build trust at every level. Have direct conversations when performance needs to improve.
- Turn Insight into Strategy Translate campaign data into clear, executive-level recommendations using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
- Own Delivery End-to-End Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Manage timelines, scopes, budgets, and execution across our full product suite, including Always-On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. With 6+ briefs running simultaneously, operational precision is everything. Keep work on-brand, on-time, and within margin.
- Protect & Grow Revenue Lead post-campaign analysis: run internal post-mortems, build PCA decks, present performance narratives. Own exec-ready reporting (QBRs/EBRs). Reporting should inform decisions, not just recap them.
- Keep the System Tight Keep tracking clean. Watch capacity. Fix what's inefficient. Make sure client feedback doesn't get lost. Feed client insights back into product development.
- Feed Insight Back into Product Surface client needs, pain points, and feature requests back into the product team. You are the closest person to how the client actually uses the platform.
What We're Looking For
- 4–6+ years in influencer or creator marketing
- Campaign execution experience. You have actually run creative marketing activations, not just managed client relationships from a distance.
- Enterprise account servicing at scale. Multi-stakeholder, high-volume, complex. You have managed accounts with this many moving parts before.
- Exceptional organisation. The volume of comms, briefs, regions, and stakeholders on this account is unusually high. Getting lost is easy. You don't get lost.
- Self-starter with an entrepreneurial mindset. You take ownership of learning, build internal relationships proactively, and don't wait to be told what to do.
- Strong hands-on campaign experience, with real fluency in TikTok.
- AI fluency, applied. Our platform is AI-powered and you'll be expected to get up to speed fast and use it daily for client summaries, performance narratives, and campaign analysis.
- Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards.
- CPG or multi-category consumer brand experience is a plus.
- You should be commercially sharp, operationally reliable, and able to speak confidently about the accounts you've managed.
Traits That Matter
- Proactive. Organised. Adaptable. Self-starting. Comfortable with ambiguity.
- You don't wait for problems to land. You see them coming and act. You don't need rigid processes or hand-holding.
- Tools, product, and ways of working evolve constantly here, and you thrive on that.
- You're willing to say "I don't know" and go find out. You take feedback well. You build trust fast.
What Success Looks Like
By Month 1: You have full context on all active sub-brands, briefs, and stakeholders. You've built a strong working relationship with the Campaign Director and the internal pod. The client knows your name and trusts you to run things.
By Month 3: Delivery is running smoothly across all regions. You own reporting and client comms without oversight. Post-campaign analysis is sharp and drives clear recommendations. Internal teams come to you, not around you.
By Month 6: The account is in better shape than when you arrived. Stakeholder satisfaction is high. Nothing has been dropped. Leadership trusts your judgement completely.
Benefits
- Hybrid working. 2 days per week in-office, 4 days during your first 2 weeks of onboarding.
- Annual Time Off: 25 days PTO (pro-rated) + bank holidays (pro-rated), 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
- Growth: Annual Learning & Development budget to invest in your skills.
- Rewards: Annual bonus scheme to recognise great work
AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.
Support
If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you.
Senior Client Success Manager - Influencer Marketing (9 Month FTC) | UK employer: Kyra
Kyra is an exceptional employer that fosters a dynamic and supportive work culture, offering hybrid working arrangements in the vibrant city of London. With a strong emphasis on employee growth, including an annual learning and development budget, and generous benefits such as 25 days of paid time off plus wellness days, Kyra ensures that its team members are well-equipped and motivated to excel in their roles. The opportunity to work with high-profile global brands in influencer marketing provides a unique and rewarding experience for those looking to make a significant impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager - Influencer Marketing (9 Month FTC) | UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Kyra or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Kyra’s platform and its clients. Be ready to discuss how your experience aligns with their needs, especially in managing complex accounts.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple projects or stakeholders. They want to see you can keep everything running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Senior Client Success Manager - Influencer Marketing (9 Month FTC) | UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in influencer marketing and enterprise account management, showing us how you can handle complex relationships and multiple stakeholders.
Showcase Your Campaign Experience:We want to see your hands-on experience with campaign execution. Share specific examples of successful campaigns you've managed, especially those involving multiple sub-brands or regions, to demonstrate your organisational skills and strategic thinking.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make your achievements stand out. We appreciate clarity, so avoid jargon and get straight to the point about what you bring to the table.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Kyra!
How to prepare for a job interview at Kyra
✨Know Your Client Inside Out
Before the interview, dive deep into Kyra's platform and its key clients. Familiarise yourself with their campaigns, sub-brands, and any recent news. This will not only show your genuine interest but also help you speak confidently about how you can manage complex accounts.
✨Showcase Your Organisational Skills
Given the high volume of communications and stakeholders, be ready to discuss specific tools and methods you use to stay organised. Bring examples of how you've successfully managed multiple projects simultaneously in the past, highlighting your ability to keep everything on track.
✨Demonstrate Your AI Fluency
Since Kyra's platform is AI-powered, be prepared to discuss how you've used AI tools in your previous roles. Share examples of how you've turned data into actionable insights and how you plan to leverage AI for client summaries and performance narratives.
✨Be Proactive and Adaptable
During the interview, convey your proactive mindset by sharing instances where you've anticipated challenges and taken initiative. Highlight your adaptability in fast-paced environments, as this role requires someone who thrives on change and can handle ambiguity with ease.
