At a Glance
- Tasks: Manage brand accounts and drive growth through innovative influencer marketing strategies.
- Company: Join Kyra, a leading influencer marketing platform working with top global brands.
- Benefits: Enjoy competitive pay, generous PTO, and a focus on personal development.
- Other info: Remote work with an in-person onboarding experience in London.
- Why this job: Be at the forefront of influencer marketing and make a real impact in a dynamic environment.
- Qualifications: 4-6 years in influencer marketing with strong campaign management skills.
The predicted salary is between 50000 - 65000 £ per year.
About Kyra
Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.
📍Europe (Remote) | 9-month Fixed-Term Contract
💰 Competitive, dependent on experience
💡 What You'll Do
You'll manage a portfolio of brand accounts across enterprise fashion and consumer goods clients. This is a 9-month fixed-term contract providing delivery cover during a period of rapid growth.
What you'll own:
- Keep clients, grow them, and run delivery cleanly.
- Keep the team aligned, operating efficiently through better systems and technology.
- You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product.
- If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. Steady, commercial ownership.
🎯 Lead the Relationship
- Own client relationships across launches, seasonal campaigns, and always-on programmes.
- Multi-thread across teams.
- Build trust.
- Have direct conversations when performance needs to improve.
📈 Turn Insight into Strategy
- Translate data into clear, actionable plans using AI to move from raw numbers to narrative faster.
- Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
🔍 Own Delivery End-to-End
- Manage timelines, scopes, budgets, and execution across our full product suite, including Always-On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+.
- Keep work on-brand, on-time, and within margin.
📊 Protect & Grow Revenue
- Manage renewal timelines and model scenarios with AI to pressure-test the numbers.
- Identify upsell opportunities.
- Speak confidently about account growth with real numbers.
💾 Use Data to Improve What's Next
- Forecast performance.
- Optimise mid-campaign.
- Apply learnings to the next programme.
- Reporting should inform decisions, not just recap them.
🛡️ Keep the System Tight
- Keep tracking clean.
- Watch capacity.
- Fix what's inefficient.
- Make sure client feedback doesn't get lost.
What We're Looking For
- 4–6+ years in influencer or creator marketing
- Strong hands-on campaign experience, with real fluency in TikTok
- Clear track record of account growth and retention. Bring numbers.
- Experience measured against revenue, retention, or quarterly NRR KPIs
- AI fluency, applied. Our platform is AI-powered and you'll be expected to get up to speed fast and use it daily for client summaries, performance narratives, renewal modelling, and upsell prep.
- Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards
- Enterprise fashion or consumer goods experience is a plus
- You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you've managed
Traits That Matter
- Curious.
- Commercially aware.
- Direct.
- Adaptable.
- Strong at building trust.
- You don't avoid hard conversations.
- You don't wait for issues to escalate.
- You don't need constant direction.
- You set the agenda and send the follow-up, every time, for alignment.
What Success Looks Like
By Month 2: You are fully ramped up, confident, and operating independently across the entire portfolio with minimal oversight. You own the growth narrative for your accounts, actively drive renewal strategy and planning, and mentor team members effectively on campaigns and processes. Expansion opportunities have been identified, documented, and prioritised in collaboration with Sales and Strategy.
By Month 9: Your accounts are in significantly better shape than when you started; with stronger client relationships, improved revenue and margins, cleaner operations, and a clear plan for continued growth.
Benefits
- First week onboarding is in-person in London with the UK team; the rest is remote.
- Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
- Growth: Annual Learning & Development budget to invest in your skills.
- Rewards: Annual bonus scheme to recognise great work
AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.
💟 Support
If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you.
Senior Client Success Manager - Creator & Brand Partnerships (9-month Contract) | Europe employer: Kyra
Kyra is an exceptional employer that fosters a dynamic and inclusive work culture, offering a competitive benefits package including generous annual leave, wellness days, and a dedicated learning and development budget. As a remote-first company, employees enjoy the flexibility of working from anywhere in Europe while being part of a rapidly growing enterprise influencer marketing platform that values innovation and collaboration, providing ample opportunities for professional growth and meaningful contributions to high-profile brand partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager - Creator & Brand Partnerships (9-month Contract) | Europe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Kyra. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your numbers! Since this role is all about account growth and retention, be ready to discuss your past successes with specific metrics. Show us how you’ve turned insights into strategies that worked.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your experience with influencer marketing and how you’ve used AI tools effectively. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Kyra team. Let’s make it happen!
We think you need these skills to ace Senior Client Success Manager - Creator & Brand Partnerships (9-month Contract) | Europe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in influencer marketing and how it aligns with what Kyra is looking for. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven account growth and retention in previous roles. Use numbers and metrics to back up your claims. We love seeing tangible results!
Be Authentic:While we appreciate a polished application, we also want to get a sense of who you are. Let your personality shine through in your writing. Be direct and clear about your experiences and how they relate to the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Kyra!
How to prepare for a job interview at Kyra
✨Know Your Numbers
Make sure you come prepared with specific metrics and examples of how you've driven account growth and retention in your previous roles. This is crucial for a Senior Client Success Manager position, so be ready to discuss your achievements in terms of revenue impact and KPIs.
✨Familiarise Yourself with AI Tools
Since the role involves using AI for client summaries and performance narratives, brush up on any AI tools you've used before. If you're not familiar with them, do a bit of research on how they can enhance influencer marketing strategies. Showing that you're already comfortable with these tools will give you an edge.
✨Demonstrate Your Project Management Skills
Be ready to talk about your experience with project management tools like Asana or Airtable. Highlight how you've used these tools to keep projects on track and ensure smooth communication across teams. This will show that you can manage timelines and deliverables effectively.
✨Build Trust Through Direct Communication
Prepare to discuss how you've handled difficult conversations in the past. The ability to have direct discussions about performance and expectations is key in this role. Share examples where you've successfully navigated tough situations to build stronger client relationships.
