Overview
HR Shared Services Advisor - 12 month FTC must be immediately available
at Kyowa Kirin International plc
Remote or Marlow
Job Purpose
The HR Shared Services Advisor acts as a point of escalation for queries from all 15 EMEA countries. This role will work as part of a small team in a cross functional manner across all HR systems, processes and procedures. Improve the overall HR function through involvement in HR projects.
Responsibilities
Key Responsibilities:
- Provide support to line management in terms of interpreting and implementing HR policies and procedures
- Provide a professional advisory and administrative service to business colleagues across a broad range of HR queries and processes
- Support the Cluster HR Directors in one or more HR process areas, advising on policy /service impacts of proposed process changes ensuring they are compliant
- Advise management at all levels on current employment and related legislation and provide guidance on possible future legislation
- Provide skills and knowledge to efficiently deliver an outstanding performance against agreed SLAs
- Manage employee lifecycle
- Manage delivery of assigned tasks and queries within scope of personal and team workload and agreed handoffs
- Analyse ServiceNow HR caseload individually and across the team and identify improvements and issues
- Work in rotation as part of ServiceNow HR managing stakeholders to ensure queries are dealt with in a timely manner to meet SLAs and customer service principles
- Signpost and transfer employees to other HR service lines where appropriate
- Manage assigned ServiceNow HR cases on own initiative and work with HR Directors in dealing with complex cases
- Identify and raise continuous improvement opportunities to the HR Operations Director
Qualifications
Position Requirements
- Fluent English skills.
- Preferably degree educated or HR Shared Services advisor experience
- Knowledge and expertise with a recognised HR qualification preferred, CIPD (or similar European qualification) or qualified through experience
- Generalist HR advisory experience across a range of HR activities/processes with specialism in one or more HR process areas
- Demonstrable success in an HR Service role
- Excellent understanding and experience of working with HR systems preferred (Success Factors)
- Sound working knowledge of EMEA employment law
- Diagnostic and analytical skills with the ability to listen actively, ask probing questions and analyse requirements
- Ability to apply judgement to resolve individual cases
- Ability to identify and address or escalate risk
- Excellent written and oral communication skills
- Credibly provides sound advice, accurate information and timely support to all stakeholders
- Keep up to date with policy, process and documentation changes maintaining ability to respond to a full range of HR queries
- Confidentiality with the ability to handle sensitive situations within data protection legislation.
- Managing difficult and sometimes stressful interactions
Kyowa Kirin International is an equal opportunities employer.
