HR Shared Services Advisor in Marlow

Overview

HR Shared Services Advisor - 12 month FTC *must be immediately available* at Kyowa Kirin International plc Remote or Marlow.

WE PUSH THE BOUNDARIES OF MEDICINE. LEAPING FORWARD TO MAKE PEOPLE SMILE.

At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. We’re an inclusive pharmaceutical company that takes time to understand what really matters to our patients, their families, and their healthcare professionals, helping our people to take bold actions that deliver life-changing solutions sooner. Our culture is rooted in our values: Teamwork, Commitment to Life, Innovation, and Integrity. They help us to push boundaries to deliver extraordinary impact and make KKI a brilliant place to work.

Job Purpose

The HR Shared Services Advisor acts as a point of escalation for queries from all 15 EMEA countries. This role will work as part of a small team in a cross functional manner across all HR systems, processes and procedures. Improve the overall HR function through involvement in HR projects.

Key Responsibilities

• Provide support to line management in terms of interpreting and implementing HR policies and procedures.
• Provide a professional advisory and administrative service to business colleagues across a broad range of HR queries and processes.
• Support the Cluster HR Directors in one or more HR process areas, advising on policy/service impacts of proposed process changes ensuring they are compliant.
• Advise management at all levels on current employment and related legislation and provide guidance on possible future legislation.
• Provide skills and knowledge to efficiently deliver an outstanding performance against agreed SLAs.
• Manage employee lifecycle.
• Manage delivery of assigned tasks and queries within scope of personal and team workload and agreed handoffs.
• Analyse ServiceNow HR caseload individually and across the team and identify improvements and issues.
• Work in rotation as part of ServiceNow HR managing stakeholders to ensure queries are dealt with in a timely manner to meet SLAs and customer service principles.
• Signpost and transfer employees to other HR service lines where appropriate.
• Manage assigned ServiceNow HR cases on own initiative and work with HR Directors in dealing with complex cases.
• Identify and raise continuous improvement opportunities to the HR Operations Director.

Position Requirements

• Fluent English skills. Preferably degree educated or HR Shared Services advisor experience.
• Knowledge and expertise with a recognised HR qualification preferred, CIPD (or similar European qualification) or qualified through experience.
• Generalist HR advisory experience across a range of HR activities/processes with specialism in one or more HR process areas.
• Demonstrable success in an HR Service role.
• Excellent understanding and experience of working with HR systems preferred (Success Factors).
• Sound working knowledge of EMEA employment law.
• Diagnostic and analytical skills with the ability to listen actively, ask probing questions and analyse requirements.
• Ability to apply judgement to resolve individual cases.
• Ability to identify and address or escalate risk.
• Excellent written and oral communication skills.
• Credibly provides sound advice, accurate information and timely support to all stakeholders.
• Keep up to date with policy, process and documentation changes maintaining ability to respond to a full range of HR queries.
• Confidentiality with the ability to handle sensitive situations within data protection legislation.
• Managing difficult and sometimes stressful interactions.

Kyowa Kirin International is an equal opportunities employer. No agencies please.