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- Tasks: Provide 1st and 2nd line IT support to users and maintain IT infrastructure.
- Company: Join Kyocera SGS, a leader in high-performance cutting tools.
- Benefits: Competitive salary, flexible hours, extra day off for your birthday, and private medical insurance.
- Why this job: Be part of a dynamic team solving real-world tech challenges in a growing company.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Great career growth opportunities and regular social activities.
The predicted salary is between 24000 - 36000 £ per year.
Location: Fradley, Staffordshire (after initial training in Wokingham)
Salary: £28,000 - £30,000 per annum
Job type: Permanent, Full Time - Monday to Friday 8:30am to 5pm
Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries including aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency. We are relocating to the Midlands to bring Kyocera SGS and Kyocera Unimerco Tooling together under one roof—creating Kyocera's largest carbide tooling site in Europe.
We are looking for an IT Support Technician (1st / 2nd Line) to join our growing team at our European Headquarters in Fradley, Staffordshire.
Responsibilities
- Provide 1st and 2nd Line IT support to on-site and remote users across the business
- Act as the primary on-site IT contact, resolving issues and escalating where appropriate
- Support and maintain IT infrastructure, including hardware, software, user accounts, and networked systems
- Troubleshoot and resolve technical issues efficiently to minimise operational disruption
- Manage IT onboarding and offboarding, including user accounts, access, and equipment
- Assist with the rollout and support of new systems, devices, and technology initiatives
- Maintain accurate IT documentation and user guidance, including SharePoint content
- Contribute to continuous improvement, automation, and IT projects
About you
Essential
- Proven experience in a 1st / 2nd Line IT Support role
- Strong working knowledge of Windows 10/11 and Microsoft 365
- Experience supporting Active Directory users and devices
- Confident troubleshooting hardware, software, and connectivity issues
- Strong communication skills and a proactive, problem-solving approach
Desirable
- Exposure to Windows Server, Azure, Intune, or Microsoft 365 Admin tools
- Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP)
- Experience in a manufacturing or operational environment
- Relevant IT certifications (e.g. CompTIA, Microsoft)
What you'll get in return
We offer a competitive salary and a strong benefits package, including:
- 22 days holiday plus bank holidays, increasing with service
- 40 hour working week with some flexibility around start and finish times
- An extra paid day off on your birthday
- Company pension with 5% employer contribution
- Private medical insurance (after 12 months)
- Health Cashback Plan
- Group Life Assurance and Income Protection
- Employee Referral Scheme
- Regular social activities…plus, more, all designed to support your wellbeing and reward your contribution.
Please Note: This role is permanently based at our Fradley, Staffordshire site however an initial 2-week period of training will take place at our current site in Wokingham, Berkshire. Work hours are Monday to Friday 8.30 to 5pm including a 30 minute break for lunch.
If this role sounds perfect for you, please hit apply to submit your details to us!
IT Support Technician / 1st and 2nd Line Engineer employer: KYOCERA SGS Precision Tools
Contact Detail:
KYOCERA SGS Precision Tools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician / 1st and 2nd Line Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on common IT support scenarios and how you'd tackle them. Being able to articulate your problem-solving process can really impress hiring managers.
✨Tip Number 3
Don’t just apply through job boards—hit us up directly on our website! Tailor your application to show how your skills match what we’re looking for. A personal touch can make all the difference.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind. It shows you're genuinely interested in the role and can set you apart from other candidates.
We think you need these skills to ace IT Support Technician / 1st and 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows 10/11, Microsoft 365, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re all about proactive problem-solving, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Kyocera SGS!
How to prepare for a job interview at KYOCERA SGS Precision Tools
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with Active Directory. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your proactive approach and ability to minimise operational disruption, which is key for an IT Support Technician.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to support both on-site and remote users. Being able to convey information clearly will set you apart from other candidates.
✨Research the Company Culture
Take some time to understand Kyocera SGS Precision Tools and their values. Knowing about their focus on continuous improvement and teamwork will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which always makes a good impression!
