At a Glance
- Tasks: Ensure outstanding customer service while supporting production and procurement functions.
- Company: Join a leading manufacturer of high-performance cutting tools in an exciting growth phase.
- Benefits: Competitive salary, 22 days holiday, and a strong benefits package.
- Other info: Flexible working environment with opportunities for career development.
- Why this job: Be part of a dynamic team and make a real impact in a growing industry.
- Qualifications: Experience in production planning or customer service; strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Fradley, Staffordshire
Salary: £28,000 per annum
Job type: Permanent, Full Time - 40hrs per week
Hours: Mon - Fri - 8.30 to 5pm or 9am to 5.30pm
Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries such as aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency. We're now entering an exciting phase of growth, relocating to the Midlands to unite Kyocera SGS and Kyocera Unimerco Tooling under one roof; forming Kyocera's largest carbide tooling site in Europe. As part of this expansion, we're looking for a Customer Service & Production Planning Representative to join our team. This hybrid role combines customer service, production planning, and procurement support, offering excellent exposure across several key business areas.
About the Role
You will play a vital role in ensuring our customers receive outstanding service while supporting our production and purchasing functions. You'll work closely with internal departments and help maintain the smooth flow of information and materials across operations.
Key Responsibilities
- Update Works Orders and maintain production schedules
- Raise purchase orders and support procurement activities
- Handle customer enquiries, prepare quotations, and process sales orders
- Collaborate with Production, Sales, and Logistics teams
- Maintain accurate records and documentation in relevant systems
What We're Looking For
- Experience in production planning, procurement, or customer service
- Proficient in Microsoft Office; ERP/MRP experience (Sage/SAPMAN advantageous)
- Strong communication skills with excellent attention to detail
- Proactive, organised, and able to work across multiple tasks
- A flexible team player with a positive, solution-driven approach
What You'll Get in Return
We offer a competitive salary and a strong benefits package, including: 22 days holiday plus
Production Planner / Customer Service Coordinator in London employer: Kyocera SGS Precision Tools
Kyocera SGS Precision Tools is an exceptional employer, offering a dynamic work environment in Fradley, Staffordshire, where innovation meets collaboration. With a strong focus on employee growth and development, we provide comprehensive training and support, ensuring that our team members thrive in their roles. Our commitment to a positive work culture, combined with competitive benefits and the opportunity to be part of a leading manufacturer in the cutting tools industry, makes us an attractive choice for those seeking meaningful and rewarding employment.
Contact Details:
Kyocera SGS Precision Tools Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Production Planner / Customer Service Coordinator in London
✨Join Local Manufacturing Groups
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✨Apply Directly Through Company Websites
When you find a role at a company you love, like Kyocera SGS Precision Tools, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Production Planner / Customer Service Coordinator in London
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Kyocera SGS Precision Tools specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Kyocera SGS Precision Tools
✨Know Your Manufacturing Processes
Before you walk into the interview with Kyocera SGS Precision Tools, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Kyocera SGS Precision Tools value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
