Field Technical Services Engineer – Liverpool

Field Technical Services Engineer – Liverpool Location: LiverpoolDepartment: ICT Service & SupportReporting to: Regional Service ManagerContract: PermanentThe role involves providing technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs.Responsibilities include:Providing technical assistance to assigned Kyocera accounts within SLA timeframes.Investigating and rectifying faults reported by KMDS and channel partner end users.Performing device installation, routine maintenance, and updates as required.Understanding and adhering to SLAs related to assigned accounts.Understanding solutions in use and conducting basic fault finding.Supporting colleagues during absences or busy periods.Logging call details promptly in the call logging system.Reporting recurring faults for proactive management.Sharing technical expertise with team members.Building relationships with key stakeholders within KMDS accounts.Maintaining stock levels at sites.Attending product training to maintain knowledge base.Adhering to Kyocera policies, procedures, and health and safety standards.Aligning work conduct with Kyocera\’s core values and philosophy.Performing any other technical support tasks as directed by line management.What we can offer you:Competitive salaryCompany car and fuel card25 days holiday plus statutory holidays; additional day after 5 yearsBuying and selling holiday schemeLife assurance (4x salary)Pension scheme (8% total contribution: 5% employer, 3% employee)Sick pay schemeEnhanced maternity and paternity leaveEmployee assistance programBike2Work schemeElectric car schemeDiscounts and perks through LifeworksEye care discounts

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