KYOCERA Document Solutions UK is seeking a 2nd/3rd Line IT Service Desk Team Leader in Reading. The role combines hands-on technical work (60%) with people leadership (40%) to drive high-quality support, meet KPIs and SLAs, and lead continual service improvement.
You will lead L2/L3 analysts, manage incidents and changes, and collaborate with the SOC to remediate critical vulnerabilities, while coaching and developing the team.
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Senior IT Service Desk Lead (L2/L3) – MSP Expertise in Reading employer: KYOCERA Document Solutions UK
Kyocera is an excellent employer that values communication, cooperation, and commitment, fostering a supportive work culture in Reading. With competitive salaries, generous holiday allowances, and unique benefits like a Volunteer Day and access to Costco membership, employees are encouraged to grow and thrive both personally and professionally. The company’s dedication to diversity and inclusion ensures a respectful environment where every team member can contribute meaningfully.
Contact Details:
KYOCERA Document Solutions UK Recruitment Team
