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- Tasks: Join us as a Field Services Engineer, fixing and maintaining multifunctional photocopiers.
- Company: Kyocera is a leading provider of print hardware and software solutions.
- Benefits: Enjoy competitive salary, company car, 25 days holiday, and enhanced maternity/paternity leave.
- Why this job: Gain hands-on experience, receive top-notch training, and work in a supportive team environment.
- Qualifications: Must have a UK driver's license and experience in technical support or related fields.
- Other info: Embrace our values of Communication, Courage, Commitment, Cooperation, and Consciousness.
The predicted salary is between 30000 - 42000 Ā£ per year.
Role Division: Field Service
Based: Field Based (Birmingham)
Reporting to: Regional Service Manager
Contract: Perm, Full time
We are looking for someone who has a technical aptitude around mechanical or electrical components.
We have an exciting opportunity that has arisen for a Field Service Technical Specialist based in the mentioned area. Applicants will already reside in the area of cover.
We are looking for candidates with experience working in the field of repairing multifunctional photo copier devices or with experience (or related qualifications) in repairing electronic and/or electro-mechanical systems. E.G. IT hardware, domestic appliances, vending machines to mention a few and such experience could be field or workshop based. If you have the relevant background, experience and hunger to learn Kyocera will provide all the necessary basic and advanced technical training to make you a highly competent Field Specialist in our market leading print hardware and software applications.
The individual will provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs.
Main Responsibilities will include:
- Provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs
- Effectively investigate and rectify faults reported by KMDS and channel partner end users
- Perform routine maintenance and modifications/updates as required
- Provide support during installations
- Understand and be fully conversant with SLAs relating to assigned KMDS accounts
- Understand solutions in use and be able to carry out basic fault finding
- Back up colleagues when necessary ā e.g holiday, sickness, busy periods
- Log call details using the call logging system within agreed timescales
- Report reoccurring faults to enable proactive management of such faults
- Share expertise and technical information with team members
- Build relationships with key stakeholders within KMDS accounts at all times
- Ensure boot stock and/or site stock is maintained at specified levels
- Attend product courses as requested to ensure knowledge base sufficient for job role
The persons experience
- Full UK drivers license required
- Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
- City & Guilds or similar qualification
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
- Excellent communication and interpersonal skills to ensure first class customer service
What we can offer you
- Salary (Competitive)
- 25 days holiday (All statutory bank holidays relevant to regional country) ā 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
- A company car + fuel card
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme ā A total contribution of8% ā 5% Employer and 3% Employee.
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme ā salary sacrifice scheme to purchase bikes at a discount
- Lifeworks ā Access to discounts / perks
- EyeCare ā Access to money off for glasses and sight test
Values:
The values that underpin the Kyocera Group are the 5 Cās- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
If you think this role sounds of interest and you would like to apply, please do so using the easy apply on the LinkedIn job post.
KYOCERA Document Solutions UK | Field Services Engineer employer: KYOCERA Document Solutions UK
Contact Detail:
KYOCERA Document Solutions UK Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land KYOCERA Document Solutions UK | Field Services Engineer
āØTip Number 1
Make sure to familiarize yourself with KYOCERA's products and services. Understanding their multifunctional photo copier devices and related technologies will give you a significant edge during the interview process.
āØTip Number 2
Highlight any previous experience you have in field service roles, especially if it involves repairing electronic or electro-mechanical systems. Be ready to discuss specific examples of how you've successfully resolved technical issues in the past.
āØTip Number 3
Demonstrate your problem-solving skills during the interview. Prepare to explain how you approach troubleshooting and fault-finding, as this is crucial for the role of a Field Services Engineer.
āØTip Number 4
Show your alignment with KYOCERA's values, particularly around communication and cooperation. Think of examples from your past work where you effectively collaborated with team members or built strong relationships with clients.
We think you need these skills to ace KYOCERA Document Solutions UK | Field Services Engineer
Some tips for your application š«”
Highlight Relevant Experience: Make sure to emphasize your experience with repairing multifunctional photocopiers or similar electronic and electro-mechanical systems. Detail any specific roles or projects that showcase your technical aptitude.
Showcase Technical Skills: Clearly outline your technical skills related to mechanical and electrical components. Mention any relevant qualifications, such as City & Guilds, and how they relate to the role of a Field Services Engineer.
Demonstrate Problem-Solving Abilities: Provide examples of how you have effectively investigated and rectified faults in previous roles. This will show your logical thinking and ability to resolve issues quickly, which is crucial for this position.
Align with Company Values: Familiarize yourself with Kyocera's values (Communication, Courage, Commitment, Cooperation, and Consciousness) and reflect these in your application. Share instances where you have demonstrated these values in your work.
How to prepare for a job interview at KYOCERA Document Solutions UK
āØShow Your Technical Aptitude
Make sure to highlight your experience with mechanical or electrical components during the interview. Be prepared to discuss specific examples of how you've repaired multifunctional photocopiers or similar electronic systems.
āØUnderstand SLAs and Customer Service
Familiarize yourself with Service Level Agreements (SLAs) and be ready to explain how you ensure compliance with them. Demonstrating your commitment to first-class customer service will resonate well with the interviewers.
āØDemonstrate Problem-Solving Skills
Prepare to discuss how you approach troubleshooting and fault resolution. Use logical reasoning and provide examples of past experiences where you successfully identified and rectified issues quickly.
āØEmphasize Teamwork and Communication
Since building relationships with key stakeholders is crucial, share examples of how you've collaborated with team members in previous roles. Highlight your communication skills and how they contribute to effective teamwork.
