Infrastructure Engineer

Direct message the job poster from KYOCERA Document Solutions UK

HR administration, recruitment & payroll

Division: ICT Services

Department: Service Desk Operations

Reports to (Job Title): Problem Manager

Main Goal:

Be part of the Infrastructure team to support the KDUK-G internal and external customer base, while adhering to ISO27001 standards and best practice methodology.

Responsibilities/Tasks:

• To be responsible for the KDUK-G I.T Infrastructure, enabling our systems and services to reside on the most secure, reliable and resilient platforms while consolidating existing Infrastructures and reducing costs.
• To assist in the planning, change control and execution of all core infrastructure upgrades and implementations.
• To provide an escalation route for all Infrastructure incidents where 1st, 2nd and 3rd line avenues have been followed.
• To provide auditing and reporting for all internal and customers I.T infrastructures, to highlight risks and plans for mitigation.
• To identify new products and technologies where we are currently vulnerable or exposed, particularly from a data security perspective.
• To provide guidance and support to the wider ICT Services division in line with the KDUK-G I.T strategy.
• To assist with the expansion of our ICT Services (Comprehensive Services) throughout our KDUK, KDE and KDC business channels, enabling scalability of our platforms and services to achieve this.

Knowledge, Experience & Skills:

• Good understanding of IT Managed Services.
• Ability to communicate service information to a varied and often senior audience.
• Comfortable managing escalations.
• Ability to prioritize work under pressure and strict deadlines.
• Good familiarity with IT systems, networks and databases.
• Good general overall technical understanding of all new technologies.
• Good understanding of PC hardware, Microsoft operating systems and networking.
• History of working with server technologies.

Competencies & Key Success Factors:

• Be an ambassador for great customer service.
• Knowledge of Kyocera devices an advantage.
• Ability to manage escalations.

What we can offer you:

• Salary (Competitive).
• 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
• A buying and selling holiday scheme.
• Life Assurance (4 x base salary).
• Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
• Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards).
• Enhanced Maternity and Paternity leave.
• Employee Assistance Programme.
• Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount.
• Lifeworks – Access to discounts / perks.
• EyeCare – Access to money off for glasses and sight tests.

Values:

The values that underpin the Kyocera Group are the 5 C’s – Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• Industries

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