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- Tasks: Provide technical support and maintenance for Kyocera accounts in the KT/TW area.
- Company: Join Kyocera, a leader in innovative technology solutions with a commitment to sustainability.
- Benefits: Enjoy competitive salary, 25 days holiday, company car, and various perks like a Volunteer Day.
- Why this job: Be part of a supportive team that values communication, courage, and cooperation while making a real impact.
- Qualifications: Previous experience in field technical support and relevant qualifications are preferred.
- Other info: Kyocera promotes diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 Ā£ per year.
Printer Service Field Technical Services Engineer Servicing the Sheffield or Doncaster Area\ās. This role is to provide technical field support to accounts in the Kyocera group. We are looking for someone with Printer Technical Service Experience. Responsibilities: Provide technical assistance on printers Effectively investigate and rectify faults on printers Perform device installation routine maintenance and modifications/updates as required Provide support during installations of printers Knowledge, Experience
Contact Detail:
KYOCERA Document Solutions UK Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Field Services Engineer
āØTip Number 1
Familiarise yourself with Kyocera's products and services. Understanding their range of multifunction printers and copiers will not only help you during interviews but also demonstrate your genuine interest in the role.
āØTip Number 2
Network with current or former employees of Kyocera, especially those in technical roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
āØTip Number 3
Brush up on your troubleshooting skills specific to MFPs and copiers. Being able to discuss common issues and solutions during your interview will showcase your expertise and readiness for the role.
āØTip Number 4
Prepare examples of how you've demonstrated the 5 Cās values in your previous roles. Showing that you align with Kyocera's core values will make you a more attractive candidate.
We think you need these skills to ace Field Services Engineer
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in field technical support, particularly within the MFP/copier/print arena. Use specific examples that demonstrate your problem-solving skills and ability to meet SLAs.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Kyocera's 5 Cās and provide examples of how you've demonstrated these values in your previous roles.
Highlight Technical Skills: Clearly outline any technical qualifications or certifications you possess, such as City & Guilds or similar. Emphasise your ability to perform device installations, maintenance, and fault-finding.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've successfully interacted with clients or team members in past positions. This will demonstrate your capability to provide first-class customer service.
How to prepare for a job interview at KYOCERA Document Solutions UK
āØUnderstand the SLAs
Make sure you have a solid grasp of the Service Level Agreements (SLAs) relevant to the role. Be prepared to discuss how you would ensure compliance with these SLAs and provide examples from your past experience where you've successfully met similar expectations.
āØShowcase Technical Knowledge
Since this role involves technical support, brush up on your knowledge of MFPs, copiers, and printers. Be ready to explain basic fault-finding techniques and any relevant qualifications you hold, such as City & Guilds.
āØDemonstrate Communication Skills
Excellent communication is key in this role. Prepare to give examples of how you've effectively communicated with clients or team members in the past, especially in high-pressure situations. This will show your ability to provide first-class customer service.
āØEmphasise Teamwork and Cooperation
The job requires building relationships with stakeholders and backing up colleagues. Share experiences that highlight your teamwork skills and how you've contributed to a cooperative work environment, aligning with Kyocera's core values.
