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- Tasks: Provide technical support and maintenance for Kyocera printers in the Kent area.
- Company: Join Kyocera, a leader in innovative printing solutions with a commitment to sustainability.
- Benefits: Enjoy competitive salary, 25 days holiday, company car, and various employee perks.
- Why this job: Be part of a supportive team that values communication, courage, and cooperation.
- Qualifications: Previous field technical support experience in printing or MFP/copier environments is essential.
- Other info: Kyocera promotes diversity and offers reasonable adjustments during recruitment.
The predicted salary is between 30000 - 42000 Ā£ per year.
This role is to provide technical field support to accounts in the Kyocera group. We are looking for someone with Printer Technical Service Experience.
Responsibilities:
- Provide technical assistance to assigned Kyocera accounts within timescales specified by SLAs
- Effectively investigate and rectify faults reported by KMDS and channel partner end users
- Perform device installation, routine maintenance and modifications/updates as required
- Provide support during installations
- Understand and be fully conversant with SLAs relating to assigned KMDS accounts
- Understand solutions in use and be able to carry out basic fault finding
- Back up colleagues when necessary ā e.g., holiday, sickness, busy periods
- Log call details using the call logging system within agreed timescales
- Report reoccurring faults to enable proactive management of such faults
- Share expertise and technical information with team members
- Build relationships with key stakeholders within KMDS accounts at all times
- Ensure boot stock and/or site stock is maintained at specified levels
- Attend product courses as requested to ensure knowledge base sufficient for job role
- Adhere to all Kyocera policies and procedures
- Adhere to customer health and safety policies and procedures when on site
- Work and conduct should always align with Kyocera core values and philosophy
- Any other tasks related to technical support as directed by your line manager
Knowledge, Experience & Skills:
- Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
- City & Guilds or similar qualification or comparative competence level
Competencies and Key Success Factors:
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
- Excellent communication and interpersonal skills to ensure first class customer service
What we can offer you:
- Salary (Competitive)
- 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part time employees is a pro rata equivalent
- Company Car & Fuel Card
- The ability to Buy and Sell holiday (up to 5 days per year)
- A Volunteer Day
- Life Assurance (4 x base salary)
- Pension Scheme - A total contribution of 8% - 5% Employer and 3% Employee
- Company sick pay (1 week after 6-month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Employee Assistance Programme
- Coaching and Mentoring
- Cycle2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
- Access to additional discounts / perks
- EyeCare - Access to money off for glasses and sight test
- Electric Car Scheme - Open to all eligible employees to benefit from getting an Electric Vehicle Via Salary Sacrifice
- Flu Jab
- Eligibility for Costco Membership
Values:
The values that underpin the Kyocera Group are the 5 Cās- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
Equality and Diversity Statement:
Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.
Recruitment Agencies:
Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.
Field Services Engineer employer: KYOCERA Document Solutions UK
Contact Detail:
KYOCERA Document Solutions UK Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Field Services Engineer
āØTip Number 1
Familiarise yourself with Kyocera's products and services. Understanding their printer technology and common issues can give you an edge during interviews, as you'll be able to speak confidently about how you can support their clients.
āØTip Number 2
Network with current or former employees in the field services sector. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
āØTip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of specific examples from your past experience where you've successfully resolved technical issues, as this is crucial for a Field Services Engineer.
āØTip Number 4
Showcase your communication and interpersonal skills. Since building relationships with stakeholders is key in this role, be ready to discuss how you've effectively communicated with clients or team members in previous positions.
We think you need these skills to ace Field Services Engineer
Some tips for your application š«”
Understand the Job Requirements: Carefully read the job description for the Field Services Engineer position. Make sure you understand the responsibilities and required skills, such as technical service experience with printers and excellent communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience in field technical support, particularly in the MFP/copier/print arena. Emphasise any qualifications like City & Guilds and showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Kyocera's values, such as Communication and Cooperation. Use specific examples from your past experiences to demonstrate how you embody these values and how you can contribute to the team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at KYOCERA Document Solutions UK
āØKnow Your Technical Stuff
Make sure you brush up on your printer technical service experience. Be prepared to discuss specific faults you've resolved and the methods you used. This will show that you have the hands-on knowledge needed for the role.
āØUnderstand SLAs Inside Out
Familiarise yourself with Service Level Agreements (SLAs) relevant to the position. Being able to explain how you would meet these expectations can set you apart from other candidates.
āØShowcase Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Think of examples where you've successfully communicated technical information to non-technical stakeholders.
āØEmphasise Teamwork and Support
Be ready to discuss how you've supported colleagues in the past, especially during busy periods or when someone was off sick. Highlighting your cooperative spirit aligns well with the company's core values.
