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- Tasks: Help customers solve tech problems and provide top-notch support every day.
- Company: Join Kyndryl, a leader in mission-critical technology systems.
- Benefits: Dynamic culture, well-being programs, and access to cutting-edge learning opportunities.
- Why this job: Kickstart your IT career with hands-on experience and mentorship.
- Qualifications: No tech experience needed; just bring your friendly personality and problem-solving skills.
- Other info: Opportunities for certifications and personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
Have you been wanting to get into IT but don't have tech experience? This could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced—you definitely won't be bored!
Required Skills and Experience:
- Graduate / Diploma in Electronics or Computer Science
- Proficiency in spoken & written English is a prerequisite
- Knowledge of Windows, Mac, or Linux operating systems
- Support help desk knowledge
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience:
- Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
What we offer:
Your career with us isn't just a job—it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute—you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Technical Support Specialist employer: Kyndryl
Contact Detail:
Kyndryl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in tech. They might know about openings at Kyndryl or can give you insider tips on the application process.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Representatives and practice your answers. Remember, it’s all about showcasing your personality and problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from Kyndryl.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and helpful side. Remember, it’s not just about your experience; it’s about how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Technical Support Specialist. Highlight any relevant skills or experiences that align with the job description, especially your problem-solving abilities and customer service experience. This will help us see why you’re a great fit!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon unless it’s necessary. We appreciate straightforward communication, and it’ll make it easier for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position and our company culture there.
How to prepare for a job interview at Kyndryl
✨Know Your Tech Basics
Even if you don't have extensive tech experience, brush up on the basics of Windows, Mac, and Linux operating systems. Familiarise yourself with common troubleshooting techniques and customer support scenarios. This will show your interest in technology and your willingness to learn.
✨Showcase Your People Skills
Since Kyndryl values friendly and empathetic individuals, be prepared to share examples of how you've helped others solve problems in the past. Highlight your active listening skills and adaptability in different situations to demonstrate that you're a great fit for their customer-focused culture.
✨Emphasise Your Growth Mindset
Kyndryl is looking for candidates who are eager to learn and grow. Be ready to discuss your personal and professional development goals, and how you plan to achieve them. Mention any relevant certifications or training you’re interested in pursuing, like Microsoft Azure or Google Cloud.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and learning opportunities at Kyndryl. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career aspirations.