At a Glance
- Tasks: Provide technical support for cutting-edge software environments and troubleshoot complex issues.
- Company: Join Kyndryl, a leader in mission-critical technology systems with a supportive culture.
- Benefits: Flexible work environment, well-being programs, and opportunities for personal and professional growth.
- Other info: Embrace a culture of empathy and shared success while thriving in your career journey.
- Why this job: Make a real impact while developing in-demand skills in a dynamic, inclusive team.
- Qualifications: 0-3 years in customer service or technical support; experience with Cisco and F5 technologies.
The predicted salary is between 25000 - 32000 £ per year.
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
As a Technical Support professional at Kyndryl, this role provides structured product-oriented support for a Kyndryl client’s embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards.
Key responsibilities include:
- Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction;
- Level 2 advanced troubleshooting, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers;
- Supporting complex customer environments including lab, integration, platform, and certification-related contexts;
- Documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes;
- Escalating defects, product issues, security concerns, or certification/compliance questions through approved channels;
- Operating within defined role boundaries without making architectural, compliance, or security posture commitments.
Required Technical and Professional Expertise:
- 0-3 years of experience in Customer Service or Technical Support;
- Experience with Cisco Nexus and IOS technologies;
- Experience with F5 ASM and LTM configuration and troubleshooting.
Preferred Technical and Professional Experience:
- Cisco certified;
- Experience with network automation/scripting.
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring.
At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect:
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.
Ready to make an impact? Join us and help shape what’s next.
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Technical Support in London employer: Kyndryl
Kyndryl is an exceptional employer that prioritises a flexible working environment, allowing you to balance your personal and professional life while driving innovation with Google technologies. With a strong focus on employee growth and development, you'll have the opportunity to enhance your skills and collaborate with industry leaders in the vibrant UK market, making a meaningful impact in the tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Kyndryl value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Kyndryl a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Kyndryl!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Kyndryl.
We think you need these skills to ace Technical Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Kyndryl!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Kyndryl
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
