Digital Workplace Services – Global ServiceNow Consult Lead

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

As the Global Digital Workplace Services (DWS) Consult lead for ServiceNow, you’ll be responsible for owning and evolving the consult‑led ServiceNow go‑to‑market specific to DWS, shaping transformational business outcomes for customers leveraging the full capabilities of the ServiceNow platform. You’ll be part of the global DWS consult leadership team, responsible for driving one of our key growth plays leveraging our strategic relationship with ServiceNow, helping clients drive value from their investments in the ServiceNow portfolio.

What You’ll Do

• Develop consult‑led propositions to drive new business with the full portfolio of ServiceNow capabilities, to meet sales and revenue growth targets.
• Align consult‑led ServiceNow propositions with our managed services offerings, and create a pipeline of new managed services opportunities as a result of the initial consult‑led engagements.
• Work collaboratively across our business to align ServiceNow agentic capabilities with the broader Kyndryl AI propositions and offerings, driving increase in cross‑practice solutions.
• Develop joint GTM initiatives with ServiceNow and support localization into priority markets for ServiceNow offers.
• Drive sales and technical enablement of ServiceNow consult‑led propositions, including managed services and cross‑practice opportunities.
• Provide solution leadership and thought leadership during key client engagements.
• Own growth targets for sales and revenue associated with the DWS ServiceNow business and drive operational management and sales/tech enablement activity to meet targets.
• Lead with industry or function‑specific GTM narratives to resonate better with our clients, focusing on customer problems and business outcomes rather than technology.
• Identify short, medium and longer term skills needed to successfully scale ServiceNow business, and develop/implement strategies to reskill, hire or develop talent.
• Build brand presence and recognition as a leading ServiceNow partner.
• Represent Kyndryl at ServiceNow global forums, events and industry summits.
• Mentor and inspire a new generation of ServiceNow experts.
• Work across the broader DWS consult team, ensuring that the Microsoft GTM aligns with the broader strategic priorities.

Must‑have capabilities

• 10+ years experience in technology consulting, workplace transformation or IT services, with experience of the intersection between advisory and managed services.
• Comprehensive experience in the ServiceNow ecosystem – ITSM, HRSD, SPM, IRM, AI, CSM and industry‑specific solutions.
• 5+ years experience of driving GTM initiatives with ServiceNow, including strong relationships within ServiceNow.
• Strong business acumen, with the ability to link technology strategies to financial, operational and business outcomes for customers.
• Experience working in a highly‑matrixed organization, ideally across a large region or global.
• Partner with global sales and account teams to drive consulting‑led revenue for ServiceNow.

Plus, You Bring

• Ability to operate independently and collaborate within a high‑trust, low‑hierarchy team.
• Understanding of Microsoft marketing messaging such as Frontier Firm, and able to articulate how Kyndryl will enable enterprises to become Frontier Firm organisations.
• A broader understanding of Microsoft technology capabilities and the broader AI landscape.

Bonus Points For

• Certifications in ServiceNow.
• Experience of developing propositions that integrate ServiceNow with other hyperscale technology platforms to drive improved customer outcomes.
• Technical eminence and recognized as a thought leader with activities such as blogging, podcasts or speaking at conferences.

Location: Remote‑first locations include: New York, Washington, Dallas, California, Calgary, London, Madrid, Amsterdam.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.