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For Companies At a Glance
- Tasks: Provide top-notch tech support and solve customer problems daily.
- Company: Join Kyndryl, a leading tech company with a focus on innovation.
- Benefits: Enjoy flexible work options, learning opportunities, and diverse benefits.
- Why this job: Kickstart your career with hands-on experience and mentorship in a fun environment.
- Qualifications: Tech-savvy with a diploma in Electronics or Computer Science.
- Other info: Great growth potential and access to industry certifications.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Have you been wanting to get into IT but don\’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there\’s a good chance you\’ll love being a Customer Service Representative at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you\’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we\’ll teach you the rest. It\’s a fun and fast-paced role where you\’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you\’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you\’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It\’s fun, challenging, and fast-paced – you definitely won\’t be bored! Your future at Kyndryl is a true \”start here, go anywhere\” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
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Technical Support Specialist employer: Kyndryl INC
Contact Detail:
Kyndryl INC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in tech or at Kyndryl. A personal connection can give you the inside scoop and might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues and communicate solutions clearly. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your growth mindset! During interviews, share examples of how you've learned from past experiences or adapted to challenges. This will demonstrate that you're ready to grow with us at Kyndryl.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Technical Support Specialist role. Highlight your relevant skills and experiences that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Kyndryl INC
✨Know Your Tech Basics
Brush up on your knowledge of Windows, Mac, and Linux operating systems. Be ready to discuss troubleshooting techniques and any relevant help desk experience you have. This will show that you’re not just a people person but also technically savvy.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and adapt to different customer needs.
✨Emphasise Your Growth Mindset
Kyndryl values personal and professional development, so be sure to express your eagerness to learn and grow. Mention any certifications you're interested in pursuing, like Microsoft Azure or Google Cloud, to show that you're proactive about your career.
✨Be Personable and Inclusive
Since this role involves a lot of interaction with customers and colleagues, highlight your communication skills and ability to work well with diverse teams. Share experiences where you’ve collaborated effectively or adapted your approach to meet different perspectives.
