Organizational Change Management Consultant

Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Do you have passion for driving tech-enabled organizational change and innovation? Are you fascinated by the intricate workings of businesses and eager to help customers navigate complex challenges? Then we have a unique opportunity for you as an Organizational Change Management Consultant (Analyst) with a key role in delivering change and adoption outcomes for a global client undertaking a Microsoft Tenant Migration program. In this role, you will also be the Change Management Consultant on dynamic consulting delivery projects that involve strategic technology transformation across Kyndryl’s services in Applications (e.g. ERP), Data, AI, Cloud, IT Managed Services, Securities, Digital Workplace and more. Your engagements will require you to work across the OCM discipline, such as Change Impact Assessments, Change Readiness, Communications, Training & Enablement, Behavior & Culture and Resistance Management. Working with the customer and Kyndryl team, you will ensure successful implementation of OCM solutions, reporting to the Change Management, Communications or Training Lead as well as supporting Customer stakeholders.

In addition, you will work closely with the UK&I OCM Director on internal initiatives such as OCM capability enhancement and business growth activities, supporting business development activities from the outset of customer engagements. This represents an exciting and entrepreneurial element of the role where you will apply OCM experience in a pre-sales context. Finally, it is an exciting time to join the Kyndryl OCM team as we expand our services and work with the established Global OCM team. You will be key to the journey in Kyndryl UK&I OCM, bringing the best of your knowledge, skills, collaboration and energy to the practice!

Your Future at Kyndryl
As an Organizational Change Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Key responsibilities:

• Support the implementation of OCM strategies and plans for client engagements.
• Create detailed change impact assessments, stakeholder analyses and produce data-driven change action plans.
• Own stakeholder and business engagement responsibilities for driving Change & Adoption.
• Support the development and implementation of Change / Communication and Training strategies and plans.
• Activate the Change Network and deliver quality change network engagement content and sessions.
• Develop communication campaign collateral, align approval and launch.
• Develop client-specific training programs.
• Track and analyze OCM metrics to measure the success of client initiatives.
• Collaborate with Kyndryl OCM Leads and client project teams to ensure smooth change implementation.
• Support the development of OCM proposals and pre-sales activities.
• Assist in the development and maintenance of internal OCM tools, templates, and methodologies.
• Contribute to the continuous improvement of OCM methodologies and tools.
• Participate in knowledge-sharing sessions and contribute to the development of OCM best practices.

Required Skills and Experience:

• 6+ years of OCM Change Management experience in consulting, preferably technology consulting in core OCM workstreams such as Change Management, Communications, Training and / or Business Transformation.
• Bachelor's degree in a relevant field (e.g., technology, business, psychology, communications, media).
• Strong communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Seeks and incorporates feedback regularly.
• Experience with project management methodologies.
• Consulting skills, including strategic thinking and problem-solving.
• Experience designing and delivering high quality Change deliverables such as, Stakeholder Analysis, Communication strategy / plans / campaign execution, Change Strategies, Change Impacts Management, Change Network Management, Training programs, and other project specific artefacts such as migration run books and hype care support materials.

Preferred Skills and Experience:

• Familiarity or experience with Microsoft Tenant migrations or similar.
• Knowledge of OCM frameworks and methodologies (e.g., Prosci, ADKAR).
• Project management certifications (e.g. Prince2).
• Change Management certifications (e.g., Prosci, AIP, APMG).
• Familiarity with business transformation delivery.
• Experience with IT managed services and IT infrastructure services.
• Technical certifications (ITIL, Agile, etc.).
• Experience in Agile, DevOps, or cloud transformation environments.
• Familiarity with tools like Microsoft 365, ServiceNow, Jira, Poppulo or OCM platforms.

Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.