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- Tasks: Be the friendly face of KYN BICKLEY, ensuring residents feel at home.
- Company: Join KYN, a new care home company dedicated to personalised care in beautiful surroundings.
- Benefits: Enjoy complimentary meals, snacks, and a contributory pension scheme.
- Why this job: Make a real difference in residents' lives while working in a supportive team environment.
- Qualifications: Experience in 4–5-star hospitality is essential; strong communication skills are a must.
- Other info: This is a zero-hour contract, offering flexibility in your work schedule.
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KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ
About KYN
KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.
KYN BICKLEY is our first care home which opened in January 2023. Located in Bromley, KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London.
We are passionate about our people; we seek out those who have a true vocation for care or hospitality and hold integrity dear to their hearts.
About the opportunity:
As Bank Concierge, you will be responsible for:
- Supporting the Hospitality Manager in creating a warm and welcoming atmosphere consistently delivering an exceptional experience for our residents and their families
- The day-to-day management of appointments, deliveries, and all elements of the front desk operation while ensuring accuracy in the recording and communication of any related information
- Maximising internal communication networks and have an extensive knowledge of the local area to help promote and nurture positive relationships to answer residents and visitors’ questions and make recommendations
- Assisting in providing bedroom/suite services/deliveries whilst confidently taking on additional responsibilities as required
- Safekeeping of any incoming mail, parcels, building keys to allow access for maintenance and repairs when necessary
- Accurately handling credit card transactions including resolving any delayed or disputed charges whilst maintaining confidentiality
- Acting as a first point of contact for complaints and similar issues, taking the correct action should there be an emergency and advising the necessary team/authorities
- Liaising with clinical, housekeeping, cleaning, and maintenance teams to ensure that safety and cleanliness standards are always maintained
About you:
- You will have experience in a similar role within 4–5-star hospitality venue
- You will be a professional, who has proven track record of delivering and maintaining standards at the highest level
- You will have the ability to resolve complaints and investigate incidents effectively and efficiently
- You will have the ability to work under pressure, flexibly and consistently
- You will be observant with the ability to anticipate residents’ needs and understanding how to adapt your service style and engage with each individual resident and their families
- You will be an organised person with strong communication and influencing skills, an approachable manner, an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our residents
- You will be a team player who really believes that the KYN experience is not just something that happens at the front desk and that every member of the teams contribution is equally important
- You will be a compassionate, empathetic, kind, and caring individual
About our commitment to you:
- Complimentary meals, hot drinks, and snacks throughout your shift
- Access to the best-in-class equipment and technology
- Custom-made uniforms provided
- Company contributory pension scheme
To find out more about KYN, our teams and values please visit www.kyn.co.uk/careers
KYN is an equal opportunities employer.
To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.
To view our Privacy Policy, please visit https://www.kyn.co.uk/privacy-notice1
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Concierge (Zero Hour Contact) employer: KYN
Contact Detail:
KYN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Zero Hour Contact)
✨Tip Number 1
Familiarise yourself with KYN BICKLEY's values and mission. Understanding their approach to care and hospitality will help you align your responses during any interviews or conversations, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Network with current or former employees of KYN BICKLEY. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when discussing your suitability for the role.
✨Tip Number 3
Prepare specific examples from your past experience in hospitality that demonstrate your ability to handle complaints and maintain high standards. Being able to articulate these experiences clearly will show your capability to excel in the Concierge role.
✨Tip Number 4
Research the local area around Bromley. Having knowledge about local amenities and attractions can help you answer residents' questions effectively and enhance their experience, making you a more attractive candidate.
We think you need these skills to ace Concierge (Zero Hour Contact)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Concierge position. Tailor your application to highlight relevant experience in hospitality and customer service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for care and hospitality. Mention specific experiences that demonstrate your ability to create a welcoming atmosphere and handle complaints effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in 4–5-star hospitality venues. Include examples of how you maintained high standards and resolved issues, showcasing your organisational and communication skills.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at KYN
✨Show Your Passion for Care
Make sure to express your genuine interest in providing exceptional care and hospitality. Share any personal experiences or motivations that led you to pursue a role in this field, as KYN values individuals with a true vocation for care.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various teams and residents, highlight your communication abilities. Prepare examples of how you've effectively resolved complaints or communicated important information in previous roles.
✨Be Prepared to Discuss Local Knowledge
Familiarise yourself with the Bromley area and be ready to discuss local attractions or services that could enhance the residents' experience. This shows your commitment to building positive relationships and understanding their needs.
✨Exhibit Flexibility and Team Spirit
KYN emphasises teamwork and flexibility. Be prepared to share instances where you've successfully worked under pressure or adapted to changing circumstances, demonstrating that you can contribute positively to the team environment.
