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- Tasks: Be the friendly face of KYN, managing appointments and ensuring a welcoming atmosphere.
- Company: Join KYN, a new care home company dedicated to personalised care in beautiful surroundings.
- Benefits: Enjoy competitive pay, 33 days leave, free meals, and ongoing training.
- Why this job: Make a real difference in residents' lives while working in a supportive, caring environment.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for care are essential.
- Other info: Flexible zero-hour contract with opportunities for growth in a developing company.
Concierge – BANK
£13.80 per hour
KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ
About KYN
KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.
KYN BICKLEY is our first care home which opened in January 2023. Located in Bromley, KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London.
We are passionate about our people; we seek out those who have a true vocation for care or hospitality and hold integrity dear to their hearts.
About the opportunity:
As Bank Concierge, you will be responsible for:
- Supporting the Hospitality Manager in creating a warm and welcoming atmosphere consistently delivering an exceptional experience for our residents and their families
- The day-to-day management of appointments, deliveries, and all elements of the front desk operation while ensuring accuracy in the recording and communication of any related information
- Maximising internal communication networks and have an extensive knowledge of the local area to help promote and nurture positive relationships to answer residents and visitors’ questions and make recommendations
- Assisting in providing bedroom/suite services/deliveries whilst confidently taking on additional responsibilities as required
- Safekeeping of any incoming mail, parcels, building keys to allow access for maintenance and repairs when necessary
- Accurately handling credit card transactions including resolving any delayed or disputed charges whilst maintaining confidentiality
- Acting as a first point of contact for complaints and similar issues, taking the correct action should there be an emergency and advising the necessary team/authorities
- Liaising with clinical, housekeeping, cleaning, and maintenance teams to ensure that safety and cleanliness standards are always maintained
About you:
- You will have experience in a similar role within 4–5-star hospitality venue
- You will be a professional, who has proven track record of delivering and maintaining standards at the highest level
- You will have the ability to resolve complaints and investigate incidents effectively and efficiently
- You will have the ability to work under pressure, flexibly and consistently
- You will be observant with the ability to anticipate residents’ needs and understanding how to adapt your service style and engage with each individual resident and their families
- You will be an organised person with strong communication and influencing skills, an approachable manner, an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our residents
- You will be a team player who really believes that the KYN experience is not just something that happens at the front desk and that every member of the teams contribution is equally important
- You will be a compassionate, empathetic, kind, and caring individual
About our commitment to you:
- Competitive salary and benefits
- 33 days annual leave including bank holidays
- Complimentary meals, hot drinks, and snacks throughout your shift
- Bespoke company induction and on-going training programmes at all levels
- Access to the best-in-class equipment and technology
- Custom-made uniforms provided
- Annual bonus (discretionary and scheme rules apply)
- Employee assistance programme and other attractive wellbeing benefits
- Discount schemes
- Company contributory pension scheme
- And much more……
To find out more about KYN, our teams and values please visit www.kyn.co.uk/careers
KYN is an equal opportunities employer.
To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.
To view our Privacy Policy, please visit https://www.kyn.co.uk/privacy-notice1
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Concierge (Zero Hour Contact) employer: KYN
Contact Detail:
KYN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Zero Hour Contact)
✨Tip Number 1
Familiarise yourself with KYN Bickley's values and mission. Understanding their focus on individualised care will help you align your responses during any interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Research the local area around Bromley. Being knowledgeable about local amenities and attractions can help you answer questions from residents and visitors, demonstrating your commitment to providing exceptional service.
✨Tip Number 3
Prepare examples of how you've handled complaints or difficult situations in previous roles. This will show your ability to resolve issues effectively, which is crucial for a Concierge position.
✨Tip Number 4
Practice your communication skills. As a Concierge, you'll need to interact with various teams and residents, so being able to convey information clearly and empathetically will set you apart from other candidates.
We think you need these skills to ace Concierge (Zero Hour Contact)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or care roles. Emphasise your ability to deliver high standards and your experience in managing front desk operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples of how you've resolved complaints or enhanced guest experiences in previous roles.
Highlight Soft Skills: In your application, focus on soft skills such as communication, empathy, and organisation. These are crucial for a Concierge role, so provide examples of how you've demonstrated these in past positions.
Research KYN Bickley: Familiarise yourself with KYN Bickley's values and mission. Mention in your application how your personal values align with theirs, particularly regarding care and hospitality.
How to prepare for a job interview at KYN
✨Show Your Passion for Care
Make sure to express your genuine interest in providing care and hospitality. Share personal experiences or stories that highlight your commitment to enhancing the lives of residents, as this aligns with KYN's values.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various teams and residents, practice clear and effective communication. Be prepared to discuss how you've successfully handled complaints or resolved issues in previous roles.
✨Know the Local Area
Familiarise yourself with Bromley and its amenities. Being able to recommend local attractions or services will show your initiative and help you connect with residents and their families.
✨Exhibit Organisational Skills
Prepare examples that showcase your ability to manage multiple tasks efficiently. Discuss how you prioritise responsibilities and maintain high standards under pressure, which is crucial for a concierge role.
