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- Tasks: Create a welcoming atmosphere and manage front desk operations for residents and families.
- Company: KYN is a new care home company focused on personalised care in beautiful surroundings.
- Benefits: Enjoy competitive salary, 33 days leave, complimentary meals, and ongoing training.
- Why this job: Join a passionate team dedicated to elevating residents' lives in a supportive environment.
- Qualifications: Experience in 4-5 star hospitality, strong communication skills, and a caring attitude required.
- Other info: KYN is an equal opportunities employer committed to staff wellbeing and development.
The predicted salary is between 24000 - 36000 £ per year.
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KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ
About KYN
KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.
KYN BICKLEY is our first care home which opened in January 2023. Located in Bromley, KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London.
We are passionate about our people; we seek out those who have a true vocation for care or hospitality and hold integrity dear to their hearts.
About the opportunity:
As a Concierge, you will be responsible for:
- Supporting the Home in creating a warm and welcoming atmosphere consistently delivering an exceptional experience for our residents and their families
- The day-to-day management of appointments, deliveries, and all elements of the front desk operation while ensuring accuracy in the recording and communication of any related information
- Maximising internal communication networks and have an extensive knowledge of the local area to help promote and nurture positive relationships to answer residents and visitors’ questions and make recommendations
- Assisting in providing bedroom/suite services/deliveries whilst confidently taking on additional responsibilities as required
- Safekeeping of any incoming mail, parcels, building keys to allow access for maintenance and repairs when necessary
- Accurately handling credit card transactions including resolving any delayed or disputed charges whilst maintaining confidentiality
- Acting as a first point of contact for complaints and similar issues, taking the correct action should there be an emergency and advising the necessary team/authorities
- Liaising with clinical, housekeeping, cleaning, and maintenance teams to ensure that safety and cleanliness standards are always maintained
About you:
- You will have experience in a similar role within 4–5-star hospitality venue
- You will be a professional, who has proven track record of delivering and maintaining standards at the highest level
- You will have the ability to resolve complaints and investigate incidents effectively and efficiently
- You will have the ability to work under pressure, flexibly and consistently
- You will be observant with the ability to anticipate residents’ needs and understanding how to adapt your service style and engage with each individual resident and their families
- You will be an organised person with strong communication and influencing skills, an approachable manner, an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our residents
- You will be a team player who really believes that the KYN experience is not just something that happens at the front desk and that every member of the teams contribution is equally important
- You will be a compassionate, empathetic, kind, and caring individual
About our commitment to you:
- Competitive salary and benefits
- 33 days annual leave including bank holidays
- Complimentary meals, hot drinks, and snacks throughout your shift
- Bespoke company induction and on-going training programmes at all levels
- Access to the best-in-class equipment and technology
- Custom-made uniforms provided
- Annual bonus (discretionary and scheme rules apply)
- Employee assistance programme and other attractive wellbeing benefits
- Company contributory pension scheme
To find out more about KYN, our teams and values please visit www.kyn.co.uk/careers
KYN is an equal opportunities employer.
To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.
To view our Privacy Policy, please visit https://www.kyn.co.uk/privacy-notice1
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Concierge employer: KYN
Contact Detail:
KYN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with KYN BICKLEY's values and mission. Understanding their focus on individualised care will help you align your responses during the interview, showcasing how your experience in hospitality can enhance the resident experience.
✨Tip Number 2
Research the local area around Bromley. Being knowledgeable about local amenities and attractions will not only impress your interviewers but also enable you to provide valuable recommendations to residents and their families.
✨Tip Number 3
Prepare examples of how you've handled complaints or difficult situations in previous roles. This will demonstrate your ability to resolve issues effectively, a key requirement for the Concierge position at KYN BICKLEY.
✨Tip Number 4
Showcase your teamwork skills by discussing past experiences where collaboration was essential. KYN BICKLEY values every team member's contribution, so highlighting your ability to work well with others will be beneficial.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Concierge position at KYN BICKLEY. Tailor your application to highlight relevant experience in hospitality and care.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for providing exceptional service. Mention specific experiences that demonstrate your ability to create a welcoming atmosphere and handle complaints effectively.
Highlight Relevant Experience: In your CV, emphasise your previous roles in 4–5-star hospitality venues. Include examples of how you maintained high standards and resolved issues under pressure, showcasing your organisational and communication skills.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at KYN
✨Show Your Passion for Care
Make sure to express your genuine interest in providing exceptional care and hospitality. Share personal experiences or stories that highlight your commitment to making a positive impact on residents' lives.
✨Demonstrate Strong Communication Skills
As a Concierge, you'll be the first point of contact for residents and their families. Practice clear and confident communication during the interview, and be ready to discuss how you would handle various scenarios involving complaints or inquiries.
✨Highlight Your Organisational Abilities
The role requires managing appointments and deliveries efficiently. Be prepared to discuss your organisational strategies and provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
✨Research KYN BICKLEY
Familiarise yourself with KYN BICKLEY's values and mission. Understanding their approach to care will allow you to align your answers with their expectations and demonstrate that you're a good fit for their team.
